Customer Service Representative

3 weeks ago


Parramatta Park, Queensland, Australia Randstad Full time

This is an exciting chance to work for the New South Wales Government, one of the largest employers in Australia. The Government values diversity and inclusivity, providing a supportive and dynamic work environment.

About the Role

A government agency in NSW is seeking multiple Contact Centre Operators to deliver vital support services essential for the department's operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing and demanding.

Key Responsibilities

  • Demonstrate exceptional customer service skills, engaging with customers in a high-volume contact centre setting
  • Handle customer enquiries efficiently and effectively, maintaining confidentiality and using discretion in all duties
  • Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution
  • Maintain currency in knowledge of policy, legislation and related business processes to respond to customer needs
  • Utilize multiple technology platforms and databases with confidence

Requirements

  • Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
  • High-quality customer service experience
  • Previous experience in a call centre or customer service role
  • Previous government experience is preferred but not required
  • Proficient in Microsoft Office suite, particularly Outlook and Teams

Benefits

Working for the NSW Government offers numerous benefits, including:

  1. A competitive hourly rate of $33.96 + super
  2. A hybrid work arrangement, combining remote and office work
  3. The opportunity to make a meaningful contribution through your work

We are passionate about providing equal employment opportunities and embracing diversity. If you are ready to take on this exciting opportunity, please select the 'Apply Now' option.



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