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Customer Service Representative

1 month ago

Parramatta Park, Queensland, Australia Randstad Full time

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. The role requires delivering support services essential for the department's operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing and demanding.

Key responsibilities include responding to enquiries from internal and external customers and stakeholders, ensuring timely processing of customer data, maintaining records of customer communication data and feedback, and providing high-quality support and expertise to support the communication needs of the team.

Requirements for the role include a high-quality customer service experience, previous experience in a call centre or customer service role, and proficiency in Microsoft office suite, particularly Outlook and Teams.

This is a great opportunity to work as part of a diverse workforce and be a part of something bigger. The role offers a range of administrative tasks to support the team and a chance to make a contribution through the work that you do.