Insurance Customer Service Representative

1 week ago


Parramatta Park, Queensland, Australia Randstad Full time
About the Role

We are seeking a skilled Insurance Customer Service Representative to join our team in Parramatta. As a key member of our customer service and sales call centre, you will be responsible for maximising opportunities to promote and retain existing members.

Key Responsibilities:

  • Handle inbound and outbound calls from members who have cancelled or indicated they wish to cancel, with the aim to retain their business
  • Demonstrate exceptional service by understanding and addressing member needs
  • Work towards KPIs and service targets while ensuring adherence to compliance
Requirements

To be successful in this role, you will possess:

  • Previous customer service experience from retail, hospitality, banking etc. (call centre experience desirable)
  • Excellent written and verbal communication skills
  • Problem-solving skills under pressure
  • Ability to work well within a team
  • Passion for serving customers
Benefits

As an employee of our client, you can expect:

  • A guaranteed 9.5% shift loading on top of your salary package
  • Flexibility with hybrid work from home structure
  • Comprehensive training and development
  • Discounts across all products
  • A dynamic, vibrant and passionate team that celebrates successes together
  • Reward and recognition programs with long-term career prospects
Estimated Salary Range

The estimated annual salary range for this position is approximately $55,000-$65,000, depending on qualifications and experience.



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