Customer Service Representative
1 month ago
As a Client Services Officer, you will play a key role in delivering high-quality customer services that are reliable, timely, and consistent.
You will be responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.
Key responsibilities will include:
- Proactive Customer Management: Develop strategies and make substitute decisions to manage customer finances.
- Financial Planning: Create medium to long-term plans to support customer financial needs.
- Communication and Engagement: Build rapport with customers, understand their financial needs, and consult with them to understand their aspirations.
- Issue Resolution: Actively listen to customer concerns and work to resolve issues across NSW services.
- Service Delivery: Deliver high-quality, respectful, consistent, empathetic, and timely services to customers.
You will work closely with staff from Estate Planning & Administration and Public NSW divisions to achieve quality outcomes focused on customer need.
What's Involved
This contract is available for an initial 3-week term with likely extension options.
You will be required to work 5 days a week in the office in Parramatta.
Candidates must have full Australian work rights.
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates.
Please note that you will be required to complete selection criteria to complete your application for this role.
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