Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Parramatta. This is a permanent full-time opportunity with hybrid flexibility, offering a stable career path in the insurance industry.
About the Company:
Australia's largest not-for-profit private health insurance provider has been delivering benefits to its members for years. With a strong commitment to customer-centricity, they strive to make healthcare accessible, affordable, and of high quality.
The Role:
This Customer Service Representative role involves maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left the fund. The successful candidate will be responsible for managing member issues and price, product, or claim-related concerns while adhering to compliance and service targets.
- Handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel to retain their business
- Delivering exceptional service by demonstrating members' needs are understood and handled
- Working towards KPIs and service targets while ensuring adherence to compliance
Requirements:
To succeed in this role, you will need:
- Previous customer service experience from retail, hospitality, banking, etc. (call centre experience desirable)
- Excellent written and verbal communication skills
- Problem-solving skills while working under pressure
- Ability to work well within a team
- Passion for serving customers
Benefits:
As a valued member of our team, you can expect:
- Guaranteed 9.5% shift loading on top of your salary package
- Flexibility with hybrid work-from-home structure
- Comprehensive training and development
- Discounts across all products
- Dynamic, vibrant, and passionate team celebrating the small and large wins together
- Reward and recognition programs with long-term career prospects
Location: Parramatta CBD, close to public transport, shopping, and cafes. Full-time, Monday to Friday, between 9:00 am and 6:00 pm.
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