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Customer Service Representative

1 month ago

Parramatta Park, Queensland, Australia Randstad Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service in a fast-paced contact centre environment.

Key Responsibilities
  • Customer Service: Provide high-quality customer service through strong communication and problem-solving skills.
  • Enquiry Handling: Handle customer enquiries promptly and courteously, while maintaining confidentiality and using discretion.
  • Knowledge and Skills: Maintain currency in knowledge of policy, legislation, and related business processes to efficiently respond to customer needs.
  • Technology Platforms: Confidently use multiple technology platforms and databases.
Requirements
  • Rotating Roster: Work on a rotating roster, Monday to Friday between 7:30am to 6:00pm.
  • Customer Service Experience: High-quality customer service experience.
  • Call Centre Experience: Previous experience in a call centre or customer service role.
  • Government Experience: Previous gov experience is preferred but not required.
  • Microsoft Office Suite: Proficient in Microsoft office suite, particularly Outlook and Teams.
About the Opportunity

This is an excellent opportunity to work with a diverse workforce and make a meaningful contribution to the organisation. You will have the chance to learn from experienced colleagues and develop your skills in a supportive environment.

What We Offer
  • Diverse Workforce: Work as part of a diverse and inclusive workforce.
  • Benefits Package: Access to a comprehensive benefits package, including salary, superannuation, and flexible work options.