Customer Service Representative

3 weeks ago


Parramatta Park, Queensland, Australia Costco Wholesale Full time
Job Summary

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Costco Wholesale. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a smooth shopping experience for our members.

About the Role

This is a dynamic and fast-paced environment where you will work closely with other team members to achieve our goals. You will be required to greet members, assist with loading merchandise, answer questions, and relay information on special promotions.

You will also be responsible for transferring items not on the belt to a separate cart or flatbed, assisting with supervisory verification for high-ticket items, and packing member orders into boxes.

In addition, you will be expected to maintain the cleanliness of the register and general Front End area, report spills and trip hazards immediately, and provide prompt and courteous customer service to members, employees, and suppliers.

You may also be required to assist in other departments of the warehouse as necessary and follow proper Front End general safety procedures and standards.

Key Responsibilities
  • Provide exceptional customer service to members, employees, and suppliers
  • Assist with loading merchandise, answering questions, and relaying information on special promotions
  • Transfer items not on the belt to a separate cart or flatbed
  • Assist with supervisory verification for high-ticket items
  • Pack member orders into boxes
  • Maintain the cleanliness of the register and general Front End area
  • Report spills and trip hazards immediately
Requirements

To be successful in this role, you will need:

  • A strong commitment to customer service
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment
  • Physical stamina to lift up to 10 carts at once
Benefits

We offer a competitive salary package, including:

  • A base salary of $45,000 per annum
  • Ongoing training and development opportunities
  • A comprehensive benefits package
Why Work for Us?

Costco Wholesale is a dynamic and growing company that values its employees. We offer a supportive and inclusive work environment, opportunities for career advancement, and a range of benefits to support your well-being.



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