Head of Retail Operations

3 weeks ago


Melbourne, Victoria, Australia Brand Collective Full time
About the Role

We are seeking an experienced and strategic Retail Leader to join our team at Brand Collective. As Head of Retail, you will be responsible for driving business growth, leading retail strategy, and delivering exceptional customer experiences across our 300+ stores and online channels.

Key Responsibilities
  • Develop and execute retail strategic plans to drive business growth and profitability
  • Lead and motivate retail teams to deliver exceptional customer experiences and achieve sales targets
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Analyze customer insights and behaviors to inform strategic decisions and drive financial results
  • Manage budgets and expenses to achieve financial targets and optimize retail operations
Requirements
  • Extensive management experience in retail or high-sales turnover environments
  • Strong industry expertise with a keen aesthetic sense and deep brand affinity
  • Proven track record in senior leadership, managing large teams, and motivating them effectively
  • Passion for retail, exceptional customer service, and strong personal style
  • Forward-thinking in building and executing strategic plans to drive business growth
What We Offer
  • Generous discounts for you and your family across Brand Collective's stable of brands
  • Invitations to exclusive sample sales
  • Pet-friendly workspace
  • Paid parental leave, volunteer leave, and purchased leave program
  • Novated leasing
  • Generous service awards
  • Recruitment referral incentives for permanent positions
  • Employee Assistance Program with free access to Mental Health Professionals


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