Head of Retail Operations Manager

2 weeks ago

North Melbourne, Victoria, Australia Country Road Group Full time
Job Title: Head of Retail Operations

Country Road Group is embarking on a transformative journey to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available.

About the Role

The Head of Retail Operations will lead the centralised retail operations strategy across all Country Road Group brands, ensuring that every store is positioned to deliver profitable operations and exceptional customer service. The goal of this role is to drive high standards of operational efficiency and capability, spearheading strategic initiatives and leveraging the efforts and scale of multiple brands to deliver excellent store operations through strong tools, operational processes, and coordinated best-practices.

Key Responsibilities
  • Leadership & Team Management: Develop and implement retail operations standards and strategies to ensure consistency and excellence across all store locations. Guide and support the team in executing their responsibilities effectively and aligning with overall brand goals.
  • Strategic Planning & Execution: Lead the development and execution of strategic retail projects (e.g., in-store technological upgrades or transformation initiatives), partnering on change management approach with Heads of Retail to enhance operational efficiency and deliver exceptional customer and team member experience.
  • Workforce Planning & Optimisation: Lead the creation of workforce plans (leveraging wage budgets and forecasts provided through partnership with Finance team), ensuring optimised staffing levels to meet operational demands and enhance store performance in a cost-efficient way.
  • Operational Efficiency & Analytics: Manage store analytics, data and insights, and reporting functions to track performance, identify trends, and drive continuous improvement.
Requirements
  • Education: Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Experience: Extensive Management experience within a retail environment or working in a high sales turnover retail business.
  • Skills: Expertise in developing and executing large-scale strategic projects, including technology upgrades and operational improvements. Proficiency in using retail technology systems, store analytics, data reporting tools, and visual merchandising technologies.
About Country Road Group

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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