Head of Retail Operations

3 weeks ago

Melbourne, Victoria, Australia Brand Collective Full time
About the Role

We are seeking an experienced and strategic Retail Leader to join our team at Brand Collective. As Head of Retail, you will be responsible for driving business growth, leading retail teams, and developing strategic plans to achieve success.

Key Responsibilities
  • Contribute to strategic planning with the brand Leadership team to drive business growth and profitability.
  • Design and execute a retail strategic plan aligned with brand direction to achieve business objectives.
  • Collaborate with the real estate team to identify new store opportunities and optimize retail operations.
  • Stay informed about competitor activity and retail trends to guide strategic decisions.
  • Analyse customer insights and behaviours to drive strategic decisions and financial results.
  • Develop and manage annual budgets for the Retail Division and manage Retail Administration cost centre.
  • Drive profit and sales targets by managing expenses, including employment and shrinkage.
  • Demonstrate a strong commitment to achieving and surpassing key performance indicators (KPIs).
  • Oversee and manage sales budgets, ensuring targets are achieved through effective financial planning and execution.
  • Develop a unique customer service strategy to deliver exceptional customer experiences, build loyalty, and maximize sales.
  • Collaborate with the real estate team on strategy execution, including store design layouts, refurbishments, and store maintenance priorities.
  • Oversee Retail Operations team to maintain and optimize retail policies and procedures for Customer Experience, Stock Management, Cash Management, POS, and Security.
  • Support visual merchandising strategy for retail stores, ensuring alignment with retail strategy and maximizing sales return.
  • Provide leadership and motivation to teams, ensuring clear communication and information flow.
  • Inspire and motivate the retail team to drive performance and achieve financial goals, fostering a high-performance culture.
  • Partner with the People business partner to meet current and future people needs.
  • Manage Performance process to align individual goals with brand strategic objectives.
  • Foster a performance culture with continuous improvement, training, and constructive feedback.
About Us

Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands.

We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter. For bonus points, tell us why this role excites you in an optional video cover letter.

Brand Collective is officially recognised as a Great Place to Work.

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