Head of Retail Operations Manager

4 weeks ago

North Melbourne, Victoria, Australia Country Road Group Full time

Job Title: Head of Retail Operations Manager

About the Role:

The Country Road Group is seeking a highly skilled and experienced Head of Retail Operations Manager to lead the centralised retail operations strategy across all Country Road Group brands. As a key member of the leadership team, you will be responsible for ensuring that every store is positioned to deliver profitable operations and exceptional customer service.

Key Responsibilities:

  • Develop and implement retail operations standards and strategies to ensure consistency and excellence across all store locations
  • Guide and support the team in executing their responsibilities effectively and aligning with overall brand goals
  • Lead the Retail Operations function for all brands' retail businesses, overseeing a team of retail operations experts

Requirements:

  • Bachelor's degree in Business Administration, Retail Management, or a related field
  • Relevant certifications in retail management, project management, or financial management (e.g., PMP, CPA) are advantageous
  • Extensive Management experience within a retail environment or working in a high sales turnover retail business
  • Extensive Operations experience, working on operational process development and/or retail analytics functions
  • Expertise in developing and executing large-scale strategic projects, including technology upgrades and operational improvements
  • Proficiency in using retail technology systems, store analytics, data reporting tools, and visual merchandising technologies
  • Strong ability to manage budgets, interpret financial reports, and generate efficient rosters to optimise cost and performance
  • Agility and change management skills to adapt to evolving market conditions and lead teams through transitions

About Us:

The Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. We are committed to operating ethically, sustainably, and responsibly. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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