Head of Retail Operations

1 week ago

Melbourne, Victoria, Australia Country Road Group Full time
About the Role

We are seeking a highly experienced and motivated individual to join our team as the Head of Retail. As a key member of our leadership team, you will be responsible for driving and executing our retail strategy, ensuring the brand's retail business remains competitive, customer-focused, and aligned with our vision.

Key Responsibilities
  • Lead the execution of our retail strategies and in-store visual merchandising (VM) execution.
  • Liaise with merch, product, and VM creative leads to understand upcoming launches and store execution expectations.
  • Partner with GM Retail, brand MD, and Head of Retail Operations to align retail strategies with our overall brand vision and Group goals.
  • Contribute to the development of strategic plans as part of the Brand Leadership team, providing insights and recommendations to drive business growth and innovation.
  • Drive and be accountable for the brand's retail business P&L, actively managing the brand's retail cost base and optimising revenues.
  • Provide guidance and coaching to Retail and VM Field teams on profitability levers to ensure all locations are leveraging best-practice to drive sales, conversion, and profitability.
  • Work with Retail Operations and Finance teams to ensure store and labour budgets are accurate, reflect current business performance, and set clear, achievable improvement targets for stores and retail leadership.
  • Create a customer service strategy that is unique to the brand and delivers a 'best in class' customer experience, generates repeat business, and maximises sales opportunities.
  • Partner with Retail Operations team to provide brand input into the development and implementation of standardized tools, reports, and strategies for retail operations.
  • Partner with the Real Estate team on the development and execution of the real estate strategy, including pipeline and new site identification, format development, and collaboration with store design on layouts for new stores, refurbishments, small works, and prioritised store maintenance.
  • Oversee the VM Field Operations team, which focuses on supporting and upskilling store teams in the practical execution of VM guidelines and standards within stores.
  • Continuously evaluate the effectiveness of VM programs and initiatives, using data and feedback to drive continuous improvement of efficient in-store operations and ensure a consistent and compelling brand experience across all stores.
  • Foster strong collaboration and communication between the VM Field Operations team and the Head of Visual Merchandising to ensure seamless implementation of creative VM direction and address any operational challenges.
  • Provide leadership across Retail team, promoting vision and motivation for the brand; ensuring clear paths of communications and information flow are developed and executed.
  • Provide coaching to direct reports to ensure they are effective in their roles and able to problem-solve and prioritise the right outcomes for the brand.
  • Create and foster an inclusive environment where all team members can thrive and feel included, respected, and safe.
  • Set clear expectations of behaviour and hold self and others accountable.
  • Collaborate across Group, building team cohesion and connection, to inspire and bring our House of Brands strategy to life.
  • Embrace uncertainty and change while facilitating and enabling strategic change with clarity, empathy, and optimism.
  • Partner with people business partner to ensure the current and future people needs and opportunities are delivered to support the strategic plan.
Requirements
  • Extensive management experience within a retail environment or working in a high sales turnover retail business.
  • Strong industry and operational experience – a keen aesthetic and affinity with brand essential.
  • Proven track record in senior leader role, management experience, and ability to lead and motivate large teams.
  • Ability to drive and execute strategic plans, knowledge of how to take a business forward.
  • Ability to manage budgets and profitability, interpret basic financial reports, and generate efficient rosters.
  • Demonstrates flexibility and responsiveness in a dynamic environment, adapting strategies as needed.
  • Skilled in leading teams through change, fostering a culture of adaptability and continuous improvement.
About Country Road Group

Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery, and MIMCO. We are committed to operating ethically, sustainably, and responsibly. Our values include being Customer Obsessed, Collaborative, Inspirational, Responsible, and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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