Head of Retail Operations Director

24 hours ago

North Melbourne, Victoria, Australia Country Road Group Full time

Job Title: Head of Retail Operations Director

About the Role:

The Country Road Group is seeking a highly motivated and experienced Head of Retail Operations Director to lead the centralised retail operations strategy across all Country Road Group brands. As a key member of the leadership team, you will be responsible for driving high standards of operational efficiency and capability, spearheading strategic initiatives, and leveraging the efforts and scale of multiple brands to deliver excellent store operations.

Key Responsibilities:

  • Develop and implement retail operations standards and strategies to ensure consistency and excellence across all store locations
  • Guide and support the team in executing their responsibilities effectively and aligning with overall brand goals
  • Lead the Retail Operations function for all brands' retail businesses, overseeing a team of retail operations experts

Requirements:

  • Bachelor's degree in Business Administration, Retail Management, or a related field
  • Relevant certifications in retail management, project management, or financial management (e.g., PMP, CPA) are advantageous
  • Extensive Management experience within a retail environment or working in a high sales turnover retail business
  • Extensive Operations experience, working on operational process development and/or retail analytics functions
  • Expertise in developing and executing large-scale strategic projects, including technology upgrades and operational improvements
  • Proficiency in using retail technology systems, store analytics, data reporting tools, and visual merchandising technologies
  • Strong ability to manage budgets, interpret financial reports, and generate efficient rosters to optimise cost and performance
  • Agility and change management skills to adapt to evolving market conditions and lead teams through transitions

Why Work for Country Road Group:

  • Generous employee discounts across our House of Brands
  • Seasonal clothing allowance
  • An additional day of leave for your birthday
  • An Industry leading Parental Leave Program
  • Flexible working arrangements to support work/life balance
  • Annual learning calendar to support the ongoing development of our team
  • Support community partnerships across our Corporate Social Responsibility Program
  • We are committed to operating ethically, sustainably, and responsibly

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