Head of Retail Operations Manager

4 weeks ago

Melbourne, Victoria, Australia Maserati Of San Diego Full time
About the Role

We are seeking an experienced leader to join our team as the Head of Retail Operations. This is a critical role that requires a strong understanding of operations management and a passion for delivering exceptional customer service.

The successful candidate will be responsible for leading and overseeing the Billing, Credit, and Metering Operations teams to ensure optimal performance across all operational areas. This includes ensuring that processes are efficiently executed, risks are managed, and compliance is maintained, while fostering a culture of continuous improvement and high engagement.

The Head of Retail Operations will stay ahead of industry and technology trends to implement best practices, ensuring Momentum remains competitive and compliant in all things billing, credit, and networks.

This position plays a critical role in aligning operational strategies with business goals, driving efficiency, and delivering exceptional service to both internal and external stakeholders.

Key Responsibilities
  • Create and develop a high-performance team aligned with our strategic direction and goals.
  • Build a high-performance team where all team members are kept accountable.
  • Manage stakeholders, ensuring clear and effective communication with internal and external stakeholders.
  • Balance commercial and social obligations in customer-facing practices to ensure the right balanced approach.
  • Optimise processes, continuously reviewing and improving operational processes to enhance efficiency and reduce costs.
  • Use data to drive decision making, utilising data analytics to drive insights and inform strategic decisions.
  • Manage crises, continually developing and improving plans for business continuity and disaster recovery to ensure operations can withstand and quickly recover from unforeseen events.
  • Develop your team, focusing on the development and mentoring of team members to build a high-performance culture.
  • Financial oversight, monitoring and managing the budget for the operations teams, ensuring financial objectives are met and cost-efficiency is maintained.
About You

We are looking for an inspirational, organised leader who can take initiative, drive continuous improvement, develop, and lead teams of operational experts and keep our essential processes running smoothly.

A real challenge of this role is maintaining a balance between commercial and social responsibilities. Energy Industry Experience in operations is imperative. Demonstrated experience in problem-solving & work scheduling. Proven experience in ability to coach others to increase delivery effectiveness. Exuding passion and energy to foster enthusiasm among the team in bringing your vision to life.

A natural servant leader who seeks to understand by listening and focusses on the growth of the whole person, not just their technical skills. Adaptable and flexible to changes in priorities and demands. Decisive and timely to make decisions with limited information. Excellent influencing skills, including advanced written and verbal communication. Advanced critical thinking, including being able to distil complex information into clear and simple concepts. Advanced time management, monetary management, and prioritisation skills.

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

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