Head of Retail Operations

1 month ago

North Melbourne, Victoria, Australia Country Road Group Full time
Drive Retail Excellence at Country Road Group

Country Road Group is embarking on a transformative journey to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available.

Key Responsibilities
  • Lead the execution of the brand and Country Road Group's retail strategies and in-store visual merchandising (VM) execution
  • Liaise with merch, product, and VM creative leads to understand upcoming launches and store execution expectations at a brand level
  • Partner with GM Retail, brand MD, and Head of Retail Operations to align retail strategies with the overall brand vision and the Group's goals
  • Contribute to the development of strategic plans as part of the Brand Leadership team, providing insights and recommendations to drive business growth and innovation
Financial Management
  • Drive and be accountable for brand's retail business P&L, actively managing the brand's retail cost base and optimising revenues
  • Provide guidance and coaching to Retail and VM Field teams on profitability levers to ensure all locations are leveraging best-practice to drive sales, conversion, and profitability
  • Work with Retail Operations and Finance teams to ensure store and labour budgets are accurate, reflect current business performance, and set clear, achievable improvement targets for stores and retail leadership
Retail Operations & Customer Experience
  • Create a customer service strategy that is unique to the brand and delivers a 'best in class' customer experience, generates repeat business, and maximises sales opportunities
  • Partner with Retail Operations team to provide brand input into the development and implementation of standardized tools, reports, and strategies for retail operations, including brand operations standards, data insights, and reporting, and communications needed to drive flawless and profitable in-store execution
  • Partner with the Real Estate team on the development and execution of the real estate strategy, including pipeline and new site identification, format development, and collaboration with store design on layouts for new stores, refurbishments, small works, and prioritised store maintenance
Brand Management
  • Oversee the VM Field Operations team, which focuses on supporting and upskilling store teams in the practical execution of VM guidelines and standards within stores
  • Continuously evaluate the effectiveness of VM programs and initiatives, using data and feedback to drive continuous improvement of efficient in-store operations and ensure a consistent and compelling brand experience across all stores
  • Foster strong collaboration and communication between the VM Field Operations team and the Head of Visual Merchandising to ensure seamless implementation of creative VM direction and address any operational challenges
People & Leadership
  • Provide leadership across Retail team, promoting vision and motivation for the brand; ensuring clear paths of communications and information flow are developed and executed
  • Provide coaching to direct reports to ensure they are effective in their roles and able to problem-solve and prioritise the right outcomes for the brand
  • Create and foster an inclusive environment where all team members can thrive and feel included, respected, and safe; set clear expectations of behaviour and hold self and others accountable
  • Collaborate across Group, building team cohesion and connection, to inspire and bring our House of Brands strategy to life
  • Embrace uncertainty and change while facilitating and enabling strategic change with clarity, empathy, and optimism
  • Partner with people business partner to ensure the current and future people needs and opportunities are delivered to support the strategic plan, i.e., team culture, training, and capability, talent capability and management, recruitment, succession planning, performance management
Key Capabilities
  • Extensive management experience within a retail environment or working in a high sales turnover retail business
  • Strong industry and operational experience – a keen aesthetic and affinity with the brand essential
  • Proven track record in senior leader role, management experience, and ability to lead and motivate large teams
  • Ability to drive and execute strategic plans, knowledge of how to take a business forward
  • Ability to manage budgets and profitability, interpret basic financial reports, and generate efficient rosters
  • Demonstrates flexibility and responsiveness in a dynamic environment, adapting strategies as needed
  • Skilled in leading teams through change, fostering a culture of adaptability and continuous improvement
Why Work for CRG?
  • Generous employee discounts across our House of Brands
  • Seasonal clothing allowance
  • An additional day of leave for your birthday
  • An Industry-leading Parental Leave Program
  • Flexible working arrangements to support work/life balance
  • Annual learning calendar to support the ongoing development of our team
  • Support community partnerships across our Corporate Social Responsibility Program
  • We are committed to operating ethically, sustainably, and responsibly

About CRG

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery, and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible, and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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