Head of Retail Operations

2 weeks ago


Melbourne, Victoria, Australia Country Road Group Full time
Job Title: Head of Retail Operations

We are seeking a highly skilled and experienced Head of Retail Operations to lead our retail operations strategy across all Country Road Group brands. As a key member of our leadership team, you will be responsible for driving high standards of operational efficiency and capability, ensuring every store is positioned to deliver profitable operations and exceptional customer service.

Key Responsibilities:
  • Develop and implement retail operations standards and strategies to ensure consistency and excellence across all store locations.
  • Lead the Retail Operations function for all brands' retail businesses, overseeing a team of retail operations experts.
  • Coordinate with stakeholders to align retail strategies and calendar of planned initiatives with brand vision and ensure successful implementation across all stores.
  • Manage store analytics, data and insights, and reporting functions to track performance, identify trends, and drive continuous improvement.
  • Partner with IT team to identify and develop new reporting capabilities needed to enable retail performance and insights approach.
Requirements:
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Relevant certifications in retail management, project management, or financial management (e.g., PMP, CPA) are advantageous.
  • Extensive Management experience within a retail environment or working in a high sales turnover retail business.
  • Expertise in developing and executing large-scale strategic projects, including technology upgrades and operational improvements.
  • Proficiency in using retail technology systems, store analytics, data reporting tools, and visual merchandising technologies.
Why Work for Country Road Group?

Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. We offer a range of benefits, including generous employee discounts across our House of Brands, seasonal clothing allowance, and an additional day of leave for your birthday. We are committed to operating ethically, sustainably, and responsibly, and we are looking for highly motivated and passionate individuals to be part of our team.



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