Head of Retail Operations

2 weeks ago

North Melbourne, Victoria, Australia Country Road Group Full time
Job Title: Head of Retail

Country Road Group is embarking on a transformative journey to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available.

Job Summary:

The Head of Retail will drive and execute the retail strategy with a focus on driving profitability, ensuring the brand's retail business remains competitive, customer-focused, and aligned with the brand and Group vision. This role will oversee the retail field and visual merchandising field teams, ensuring retail store operations and visual standards in-store are flawlessly executed, delivering a consistent and engaging customer experience that maximises customer conversion and profitability for the retail business.

Key Responsibilities:
  • Strategy & Implementation: Lead the execution of the brand and Country Road Group's retail strategies and in-store visual merchandising (VM) execution, liaising with merch, product, and VM creative leads to understand upcoming launches and store execution expectations at a brand level.
  • Finance Management: Drive and be accountable for the brand's retail business P&L, actively managing the brand's retail cost base and optimising revenues, providing guidance and coaching to Retail and VM Field teams on profitability levers to ensure all locations are leveraging best-practice to drive sales, conversion, and profitability.
  • Retail Operations & Customer Experience: Create a customer service strategy that is unique to the brand and delivers a 'best in class' customer experience, generating repeat business and maximising sales opportunities, partnering with Retail Operations team to provide brand input into the development and implementation of standardized tools, reports, and strategies for retail operations.
  • Brand Management: Oversee the VM Field Operations team, which focuses on supporting and upskilling store teams in the practical execution of VM guidelines and standards within stores, continuously evaluating the effectiveness of VM programs and initiatives, using data and feedback to drive continuous improvement of efficient in-store operations and ensure a consistent and compelling brand experience across all stores.
  • People & Leadership: Provide leadership across Retail team, promoting vision and motivation for the brand, ensuring clear paths of communications and information flow are developed and executed, providing coaching to direct reports to ensure they are effective in their roles and able to problem-solve and prioritise the right outcomes for the brand.
Requirements:
  • Extensive management experience within a retail environment or working in a high sales turnover retail business.
  • Strong industry and operational experience – a keen aesthetic and affinity with the brand essential.
  • Proven track record in senior leader role, management experience, and ability to lead and motivate large teams.
  • Ability to drive and execute strategic plans, knowledge of how to take a business forward.
  • Ability to manage budgets and profitability, interpret basic financial reports, and generate efficient rosters.
  • Demonstrates flexibility and responsiveness in a dynamic environment, adapting strategies as needed.
  • Skilled in leading teams through change, fostering a culture of adaptability and continuous improvement.
Why work for CRG?

The Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery, and MIMCO. Here are some of the great things we offer:

  • Generous employee discounts across our House of Brands.
  • Seasonal clothing allowance.
  • An additional day of leave for your birthday.
  • An Industry leading Parental Leave Program.
  • Flexible working arrangements to support work/life balance.
  • Annual learning calendar to support the ongoing development of our team.
  • Support community partnerships across our Corporate Social Responsibility Program.
  • We are committed to operating ethically, sustainably, and responsibly.
About CRG:

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery, and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible, and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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