Prospective Student Officer

7 days ago


Melbourne, Victoria, Australia RMIT University Full time
About the Role

The Prospective Student Officer plays a critical role in representing RMIT University in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.

Key Responsibilities
  • Manage contact channels including Phone, Email, Live Chat, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets.
  • Ensure accurate and careful maintenance of a CRM database.
  • Work with a diverse range of clients from different backgrounds.
  • Manage difficult client expectations with successful outcomes.
  • Use multiple systems simultaneously and work well under pressure whilst meeting KPI's.
  • Interpret complex information and effectively and efficiently converse with individuals at all levels.
  • Demonstrate foundational computer literacy skills.
About the Team

The Global Marketing and Student Recruitment (GMSR) Group's vision is to bring to life RMIT's 2020 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all of our global students, and cultivating a differentiated and relevant service experience for those segments.

What We Offer

RMIT University is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.



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