Student Experience Officer
2 months ago
We are seeking a highly skilled and experienced Student Experience Officer to join our team at RMIT University. As a key member of our Student Experience team, you will play a critical role in enhancing student engagement and experience within the College of Business and Law.
Key Responsibilities- Coordinate student support services and communications to promote student engagement and experience.
- Deliver high-quality customer service to students, staff, and stakeholders, demonstrating a deep understanding of their needs and expectations.
- Develop and implement innovative strategies to engage students from diverse backgrounds, including young people and communities.
- Build and maintain strong relationships with stakeholders, including students, staff, and external partners.
- Provide expert advice and support to Student Experience Coordinators and Schools to implement student engagement plans.
- Collaborate with colleagues to develop and deliver student-focused events, programs, and services.
- Monitor and evaluate the effectiveness of student engagement initiatives, making recommendations for improvement.
The College of Business and Law is a leading business school in the Asia Pacific region, delivering a wide range of programs in business, from certificates to PhDs. We have a strong commitment to innovation, industry engagement, and student experience.
What We Offer- A dynamic and supportive work environment.
- Opportunities for professional development and growth.
- A competitive salary and benefits package.
- The chance to work with a talented and diverse team.
- Demonstrated experience in student support services and communications.
- Excellent customer service and communication skills.
- Ability to develop and implement innovative strategies to engage students.
- Strong relationships-building skills.
- Expertise in student engagement and experience.
- Ability to work independently and as part of a team.
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