Student Experience Officer

2 months ago


Melbourne, Victoria, Australia RMIT University Full time
About the Role

We are seeking a highly skilled and experienced Student Experience Officer to join our team at RMIT University. As a key member of our Student Experience team, you will play a critical role in enhancing student engagement and experience within the College of Business and Law.

Key Responsibilities
  • Coordinate student support services and communications to promote student engagement and experience.
  • Deliver high-quality customer service to students, staff, and stakeholders, demonstrating a deep understanding of their needs and expectations.
  • Develop and implement innovative strategies to engage students from diverse backgrounds, including young people and communities.
  • Build and maintain strong relationships with stakeholders, including students, staff, and external partners.
  • Provide expert advice and support to Student Experience Coordinators and Schools to implement student engagement plans.
  • Collaborate with colleagues to develop and deliver student-focused events, programs, and services.
  • Monitor and evaluate the effectiveness of student engagement initiatives, making recommendations for improvement.
About the College

The College of Business and Law is a leading business school in the Asia Pacific region, delivering a wide range of programs in business, from certificates to PhDs. We have a strong commitment to innovation, industry engagement, and student experience.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • The chance to work with a talented and diverse team.
Requirements
  • Demonstrated experience in student support services and communications.
  • Excellent customer service and communication skills.
  • Ability to develop and implement innovative strategies to engage students.
  • Strong relationships-building skills.
  • Expertise in student engagement and experience.
  • Ability to work independently and as part of a team.


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