Claims Management and Resolution Specialist

1 month ago

Eight Mile Plains, Queensland, Australia RACQ Full time
Compelling Opportunity

RACQ Property is expanding its talent pool, seeking dedicated professionals to drive exceptional results in property claims management. Our team's mission is to ensure our members achieve the best possible outcomes, necessitating collaborative and proactive individuals.

In this Claims Management and Resolution Specialist role, you will oversee a diverse portfolio of property claims, ranging from straightforward to complex scenarios. Your primary focus will be ensuring seamless and positive experiences for our members, with each day presenting new challenges and opportunities for growth.

  • Competitive Compensation: $35.40 per hour + superannuation + penalty rates, providing an attractive remuneration package.
  • Flexible Work Arrangements: Enjoy a hybrid work model, allowing for remote work after 1-3 months, along with free onsite parking when in the office.
  • Rotating Roster: Full-time 37.5 hours/week across a 7-day work week (minimal weekends), encompassing various shifts to accommodate your needs.
  • Supportive Leadership: Collaborate with leaders who genuinely prioritize your success, offering regular coaching and personalized support for career development.

About You

We seek individuals who excel in fast-paced settings, possess strong problem-solving skills, and thrive in customer-centric environments. Your daily responsibilities will include:

  • Empathetic Claims Management: Navigate the complete property claims process with compassion, prioritizing member satisfaction throughout their most challenging times.
  • Claims Handling: Efficiently manage claim lodgement, triaging, and ongoing oversight, ensuring clear communication and proactive follow-ups at every stage.
  • High-Quality Customer Service: Respond to multiple calls daily, delivering exceptional service to every caller and making each interaction meaningful.
  • Negotiation and Transparency: Negotiate settlements when necessary, clearly explaining claim outcomes to maintain transparency and understanding throughout the process.
  • Collaborative Engagement: Work closely with internal and external stakeholders, upholding professionalism and fostering strong relationships.
  • Documentation Expertise: Apply and interpret Product Disclosure Statements (PDS) and other relevant documentation to inform decision-making.

Why Join RACQ?

RACQ offers a unique opportunity to contribute to a dynamic organization driving positive change in the community. By joining us, you'll be part of sustainability initiatives, such as our commitment to becoming carbon neutral by 2030, and supporting green solutions for Queenslanders.

We're committed to fostering a diverse and inclusive workplace, creating better outcomes for employees and members alike. We encourage candidates from diverse backgrounds to apply, and accommodations can be made for support or access requirements.

  • Claims Management Professional

    4 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    We are seeking skilled individuals to join our Motor Claims Recovery or Motor Settlements teams in permanent full-time roles. The successful candidates will manage a portfolio of claims, identify recovery and settlement opportunities, liaise with internal and external stakeholders, and make informed decisions.About the RoleManage a diverse portfolio of motor...

  • Claims Management Specialist

    2 months ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer OverviewRACQ is expanding its Property team and seeking dedicated individuals to help elevate our talent pool.This role empowers you to manage a diverse portfolio of property claims, ensuring a seamless and positive experience for our members.Key responsibilities include empathetic claims management, claims handling, high-quality...

  • Claims Service Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    At Talentpath, we're committed to helping Queenslanders during tough times. As a Claims Service Specialist, you'll play a vital role in our insurance team, assisting with recent and upcoming floods and storms.This is an excellent opportunity to join an organisation that significantly contributes to the well-being of our state. You'll be part of a ramp-up...

  • Claims Consultant for Complex Property Cases

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    About the OpportunityWe are seeking a skilled Claims Consultant to join our dynamic team, focusing on complex property and contents claims. As a key member of our Major Loss Claims team, you will play a vital role in managing claims with substantial damage, often requiring detailed investigations and analyses.Key ResponsibilitiesEvaluate claims with...

  • Customer Service Representative

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    RACQ is seeking a highly skilled Customer Service Representative to join their insurance team in Eight Mile Plains.This is a unique opportunity to contribute to the organisation's mission of helping Queenslanders during tough times, particularly during recent and upcoming floods and storms.The ideal candidate will possess excellent communication skills, be...

  • Senior Debt Recovery Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    **About the Opportunity**Talentpath is a leading provider of insurance and financial services in Queensland, committed to delivering exceptional service and innovative solutions.We are currently seeking a dedicated and experienced Debt Recovery Specialist to join our dynamic team based in the south of Brisbane. This is an exciting opportunity for someone...

  • Financial Services Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About RACQRACQ is a leading provider of financial services, committed to delivering exceptional outcomes for its members and customers. With a strong focus on sustainability and community involvement, we offer a unique opportunity for individuals to make a meaningful difference.Job SummaryWe are seeking a highly skilled Financial Services Specialist to join...

  • Customer Experience Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

    We are seeking a highly skilled IT Support Professional to join our team in South Brisbane. As an advanced services specialist, you will be responsible for providing Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems.Key Responsibilities:Provide diagnostic troubleshooting and incident resolution for users onsite and...

  • Claims Management Professional

    4 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About RACQRACQ is a leading provider of insurance and financial services in Queensland, Australia. We are passionate about delivering exceptional customer experiences and making a positive impact on our community.

  • Technology Support Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    Job DescriptionWe are seeking a Technology Support Specialist to join our team in South Brisbane. As a key member of our support team, you will provide technical assistance to customers, ensuring seamless IT operations and delivering exceptional customer experiences.About the RoleIn this role, you will be responsible for providing Level 2 desktop support...

  • Talent Acquisition Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About Cocoon Group Services:We are a leading provider of specialist disability accommodation (SDA) and personalized care services under the National Disability Insurance Scheme (NDIS). Our mission is to enhance the quality of life for individuals with disabilities, ensuring they receive the support they need to thrive.**Job Summary:**We are seeking an...

  • Technical Support Specialist Brisbane QLD

    1 month ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About Stowe AustraliaStowe Australia is one of the largest and most diversified electrical and communications companies in Australia, with a rich history spanning over three generations of family ownership.The company values its people as its main asset and invests heavily in their development and retention, earning a reputation as an employer of choice in...

  • Financial Services Lending Specialist

    4 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About RACQRACQ is a leading financial services provider committed to delivering exceptional banking outcomes for its members. Our mission is to empower Queenslanders to achieve their financial goals while fostering a culture of excellence, innovation, and community involvement.Role OverviewWe are seeking an experienced Personal Lending Consultant to join our...

  • Member Engagement Contact Centre Representative

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    We are seeking a highly skilled and dedicated customer service professional to join our team as a Member Engagement Specialist in the RACQ Member Engagement Contact Centre.As a permanent part-time employee, you will be responsible for delivering exceptional service to RACQ's 1.7 million members by communicating effectively and resolving inquiries...

  • Disability Support Recruitment Professional

    1 month ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Cocoon SDA Care is a leading provider of Specialist Disability Accommodation (SDA) services, dedicated to enhancing the quality of life for individuals with disabilities.About UsOur mission is to deliver exceptional care and support, ensuring our clients receive the services they need to thrive. As we continue to grow, we are seeking a dynamic and...

  • Elite Roadside Response Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Unlock a fulfilling career as an Elite Roadside Response Specialist with RACQ.About the RoleWe are seeking dedicated individuals to join our team of expert roadside responders. As a member of our elite team, you will provide exceptional assistance to our members in need, ensuring they receive safe and reliable support on the road.Key ResponsibilitiesRespond...

  • Vehicle Recovery Operations Specialist

    2 months ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    RACQ is seeking a skilled Vehicle Recovery Operations Specialist to join our team.About the RoleAs a Vehicle Recovery Operations Specialist, you will be responsible for providing professional assistance and peace of mind to RACQ members and other motorists in their time of need. You will operate in our modern fleet of Attenuators and Tow Trucks, ensuring a...

  • Operational Leadership Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Cocoon Group Services is a growing organisation that offers a competitive remuneration package with a performance-driven bonus and flexible work arrangements.Estimated salary for this role in Queensland, Australia is $95,000 - $110,000 per annum.About the RoleWe are seeking an experienced Service Manager to lead our operational teams and ensure services...

  • Residential Care Officer

    2 months ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Residential Care Officer - Support SpecialistIn this role, you will be part of a dedicated team providing support to individuals with high physical and challenging behaviours.Key Responsibilities:Provide personal care to persons with disabilitySupport participants with daily living tasksMaintain accurate records of participant interactions and...

  • Senior Commercial Finance Relationship Specialist

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Shift Full time

    Company Overview:Shift is a premier financial institution dedicated to providing innovative asset finance solutions.About the Role:We are seeking an experienced Senior Commercial Finance Relationship Specialist to join our team in $120,000 - $180,000 per annum, based on performance and location. This role offers an exceptional opportunity for a talented...