Claims Service Specialist

12 hours ago


Eight Mile Plains, Queensland, Australia Talentpath Full time

At Talentpath, we're committed to helping Queenslanders during tough times. As a Claims Service Specialist, you'll play a vital role in our insurance team, assisting with recent and upcoming floods and storms.

This is an excellent opportunity to join an organisation that significantly contributes to the well-being of our state. You'll be part of a ramp-up period before storm season, providing responsive and proactive claims management services for our members and third parties.

Key Responsibilities:

  • Provide exceptional customer service by addressing inquiries and feedback promptly
  • Offer accurate information and resolve complaints professionally
  • Build trust and maintain relationships with customers and their representatives
  • Handle inquiries via phone, email, and live chat
  • Process claims accurately and efficiently
  • Stay informed on company policies and procedures
  • Work with internal teams to resolve issues

What We Offer:

  • 6-month temporary contract (possibility of extension or permanency)
  • Competitive salary of $35.88/hour + Superannuation
  • Comprehensive 4-week training program (in-office, 8am - 4pm)
  • Great location at Eight Mile Plains
  • Hybrid working once signed off on the role (up to 3 months after training) - 4 days WFH/1 day in-office
  • Free parking on-site
  • Access to our in-house Employee Assistance Program (EAP)
  • Café located on-site
  • Opportunities to progress and transition to different areas of the business

About You:

  • Previous contact centre experience desired
  • Previous experience in claims management or case management desired
  • Insurance experience is a plus but not required
  • Knowledge of the claims process is beneficial
  • Passion for supporting the community in tough times
  • Committed to Queensland's resilience during weather events
  • Able to work on a Mon-Sun rotating roster
  • Ready to join a temporary workforce and contribute to working with established claims teams
  • Willing to learn and train in the ever-changing insurance space

Salary Estimate: Based on industry standards and your extensive experience in customer-facing roles, you can expect a competitive salary of approximately $76,200 per year ($35.88/hour) + Superannuation benefits.



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