Claims Service Specialist
12 hours ago
At Talentpath, we're committed to helping Queenslanders during tough times. As a Claims Service Specialist, you'll play a vital role in our insurance team, assisting with recent and upcoming floods and storms.
This is an excellent opportunity to join an organisation that significantly contributes to the well-being of our state. You'll be part of a ramp-up period before storm season, providing responsive and proactive claims management services for our members and third parties.
Key Responsibilities:
- Provide exceptional customer service by addressing inquiries and feedback promptly
- Offer accurate information and resolve complaints professionally
- Build trust and maintain relationships with customers and their representatives
- Handle inquiries via phone, email, and live chat
- Process claims accurately and efficiently
- Stay informed on company policies and procedures
- Work with internal teams to resolve issues
What We Offer:
- 6-month temporary contract (possibility of extension or permanency)
- Competitive salary of $35.88/hour + Superannuation
- Comprehensive 4-week training program (in-office, 8am - 4pm)
- Great location at Eight Mile Plains
- Hybrid working once signed off on the role (up to 3 months after training) - 4 days WFH/1 day in-office
- Free parking on-site
- Access to our in-house Employee Assistance Program (EAP)
- Café located on-site
- Opportunities to progress and transition to different areas of the business
About You:
- Previous contact centre experience desired
- Previous experience in claims management or case management desired
- Insurance experience is a plus but not required
- Knowledge of the claims process is beneficial
- Passion for supporting the community in tough times
- Committed to Queensland's resilience during weather events
- Able to work on a Mon-Sun rotating roster
- Ready to join a temporary workforce and contribute to working with established claims teams
- Willing to learn and train in the ever-changing insurance space
Salary Estimate: Based on industry standards and your extensive experience in customer-facing roles, you can expect a competitive salary of approximately $76,200 per year ($35.88/hour) + Superannuation benefits.
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