Technology Support Specialist
2 days ago
We are seeking a Technology Support Specialist to join our team in South Brisbane. As a key member of our support team, you will provide technical assistance to customers, ensuring seamless IT operations and delivering exceptional customer experiences.
About the RoleIn this role, you will be responsible for providing Level 2 desktop support services, resolving incidents and requests within Service Level Agreements. You will own desktop connectivity support, including docking solutions, Audio Visual, patching, and wireless configuration. Additionally, you will escalate to third-party support/vendors when necessary, produce knowledge base articles to enable analysts to close more cases, and provide diagnostic troubleshooting and incident resolution for users onsite and remotely.
Requirements- Technical understanding of LAN/WAN/Voice/Security in relation to End User technologies with demonstrable experience in one or more technologies.
- Knowledge of Microsoft Modern Device Management (Intune, M365) with previous experience supporting end-users with desktop, laptop, tablet, and mobile device issues.
- Pride in being a self-starter who remains calm and detail-oriented under pressure, exhibiting an engaging style of communication and customer-centricity in every interaction.
- Passion and desire to develop and share knowledge.
- Able to work well within a small team to achieve positive customer outcomes.
We offer a comprehensive benefits package that includes:
- Equal Paid Parental Leave for all primary and secondary carers.
- Flexible and Focus Ways of Working that allow you to structure your workday to suit your needs.
- Diversity, Equity, and Inclusion Commitment that prioritizes inclusion and accountability.
- Investment in your Leadership and career through our Grow program.
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