Member Engagement Contact Centre Representative

3 weeks ago


Eight Mile Plains, Queensland, Australia Talentpath Full time

We are seeking a highly skilled and dedicated customer service professional to join our team as a Member Engagement Specialist in the RACQ Member Engagement Contact Centre.

As a permanent part-time employee, you will be responsible for delivering exceptional service to RACQ's 1.7 million members by communicating effectively and resolving inquiries efficiently. This role requires strong active listening skills, empathy, and resilience to handle complaints or escalated enquiries with professionalism and patience.

You will work closely with your colleagues to create a positive environment where members feel comfortable sharing their concerns and have their needs prioritized. Your excellent verbal and written communication skills, along with your ability to remain calm under pressure, will enable you to provide support and guidance to members in alignment with RACQ's values.

This is an exciting opportunity to grow your career within a respected and stable organisation committed to your development. You will receive a competitive starting salary of $61,000 + super (pro rata), with a gradual increase as you continue training. Plus, an additional 50% loading applies when working on Saturdays.

About the role:

  • Permanent part-time – 25 hours per week
  • First 3 months: Monday – Friday 9AM – 2PM

The role kicks off on January 13th, with rotating shifts from 8 AM – 3PM, Monday through Saturday (with a fortnightly Saturday roster). We are looking for candidates who have previous experience in a customer service or contact centre role and possess exceptional skills in conflict resolution, problem-solving, and teamwork.

To succeed in this role, you must be able to multitask, prioritize tasks efficiently, and maintain accurate records while adhering to RACQ's policies and procedures. If you are passionate about providing outstanding customer experiences and have a collaborative spirit, positivity, and adaptability to changing priorities, we encourage you to apply.



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