Member Engagement Contact Centre Representative
3 weeks ago
We are seeking a highly skilled and dedicated customer service professional to join our team as a Member Engagement Specialist in the RACQ Member Engagement Contact Centre.
As a permanent part-time employee, you will be responsible for delivering exceptional service to RACQ's 1.7 million members by communicating effectively and resolving inquiries efficiently. This role requires strong active listening skills, empathy, and resilience to handle complaints or escalated enquiries with professionalism and patience.
You will work closely with your colleagues to create a positive environment where members feel comfortable sharing their concerns and have their needs prioritized. Your excellent verbal and written communication skills, along with your ability to remain calm under pressure, will enable you to provide support and guidance to members in alignment with RACQ's values.
This is an exciting opportunity to grow your career within a respected and stable organisation committed to your development. You will receive a competitive starting salary of $61,000 + super (pro rata), with a gradual increase as you continue training. Plus, an additional 50% loading applies when working on Saturdays.
About the role:
- Permanent part-time – 25 hours per week
- First 3 months: Monday – Friday 9AM – 2PM
The role kicks off on January 13th, with rotating shifts from 8 AM – 3PM, Monday through Saturday (with a fortnightly Saturday roster). We are looking for candidates who have previous experience in a customer service or contact centre role and possess exceptional skills in conflict resolution, problem-solving, and teamwork.
To succeed in this role, you must be able to multitask, prioritize tasks efficiently, and maintain accurate records while adhering to RACQ's policies and procedures. If you are passionate about providing outstanding customer experiences and have a collaborative spirit, positivity, and adaptability to changing priorities, we encourage you to apply.
-
Customer Service Ambassador
4 weeks ago
Eight Mile Plains, Queensland, Australia Talentpath Full timeAbout the RoleWe are seeking a skilled Customer Service Ambassador to join our team in a Permanent Part Time capacity, working 25 hours per week.Key ResponsibilitiesProvide exceptional service to RACQ's 1.7 million members through various communication channels.Manage day-to-day transactions accurately and efficiently.Stay calm and composed under pressure,...
-
Customer Service Representative
3 weeks ago
Eight Mile Plains, Queensland, Australia Talentpath Full timeRACQ is seeking a highly skilled Customer Service Representative to join their insurance team in Eight Mile Plains.This is a unique opportunity to contribute to the organisation's mission of helping Queenslanders during tough times, particularly during recent and upcoming floods and storms.The ideal candidate will possess excellent communication skills, be...
-
Customer Service Representative
4 weeks ago
Eight Mile Plains, Queensland, Australia Talentpath Full timeAbout RACQ">RACQ is one of Queensland's most iconic organisations, dedicated to providing exceptional service to its 1.7 million members.">Job Summary">We are seeking a passionate and dedicated customer experience professional to join our Member Engagement Contact Centre team in a Permanent Part Time capacity.">Key Responsibilities:">">Deliver exceptional...
-
Community Engagement Manager QLD
1 month ago
Eight Mile Plains, Queensland, Australia Cocoon Group Services Full timeJob DescriptionCocoon SDA Care is a dynamic organisation with an exciting opportunity for a Community Engagement Manager to join our team.The successful candidate will be the first point of contact, assist with transition planning and engage with local community organisations, government, and other community-minded organisations to generate opportunities for...
-
Disability Services Manager
4 weeks ago
Eight Mile Plains, Queensland, Australia Cocoon Group Services Full timeCocoon Group Services is a dynamic and innovative organisation that prioritises exceptional participant experiences. We are seeking an experienced leader to drive growth and business development in our community engagement role.About the RoleAs a Disability Services Manager - Community Engagement, you will be the primary point of contact for transition...
-
Financial Services Representative
4 weeks ago
Eight Mile Plains, Queensland, Australia RACQ Full timeAbout the RoleAt RACQ, we are seeking a highly skilled Financial Services Representative to join our team. As a key member of our lending operations, you will be responsible for delivering exceptional banking outcomes, achieving performance goals, and fostering member retention.Key ResponsibilitiesAssess and validate loan applications using a risk-based...
-
Community Engagement and Growth Leader
4 weeks ago
Eight Mile Plains, Queensland, Australia Cocoon Group Services Full timeAbout UsCocoon SDA Care is a fast-growing, innovative organisation with an exciting opportunity for a Community Engagement and Growth Leader. We aim to deliver exceptional participant experiences.Job OverviewThis role involves being the first point of contact, assisting with transition planning, engaging with local community organisations, government bodies,...
-
Community Engagement and Outreach Specialist
1 month ago
Eight Mile Plains, Queensland, Australia Cocoon Group Services Full timeCocoon Group Services is a dynamic organisation committed to delivering exceptional service experiences for individuals with disabilities.We are seeking a highly skilled Community Engagement and Outreach Specialist to join our team in Eight Mile Plains, QLD.As the first point of contact, you will play a crucial role in assisting with transition planning and...
-
Insurance Claims Support Specialist
4 weeks ago
Eight Mile Plains, Queensland, Australia Talentpath Full timeAbout the OpportunityTalentpath is seeking a dedicated and customer-focused Insurance Claims Support Specialist to join their team. As a key member of the claims management team, you will play a vital role in providing responsive and proactive claims management services for our members and third parties.Key ResponsibilitiesProvide excellent customer service...
-
Senior Stakeholder Engagement Specialist
1 month ago
Eight Mile Plains, Queensland, Australia Max Solutions Full timeWe are seeking a highly skilled Senior Stakeholder Engagement Specialist to join our team at MAX Solutions. This exciting opportunity will see you develop and maintain strong relationships with internal and external stakeholders, driving growth and success across the SEE Program.This program is funded by the Australian Government and offers English Language,...
-
Claims Service Specialist
3 weeks ago
Eight Mile Plains, Queensland, Australia Talentpath Full timeAt Talentpath, we're committed to helping Queenslanders during tough times. As a Claims Service Specialist, you'll play a vital role in our insurance team, assisting with recent and upcoming floods and storms.This is an excellent opportunity to join an organisation that significantly contributes to the well-being of our state. You'll be part of a ramp-up...
-
Disaster Response Claims Specialist
4 weeks ago
Eight Mile Plains, Queensland, Australia Talentpath Full timeTalentpath is seeking a highly skilled Disaster Response Claims Specialist to join their team in Queensland. As part of this exciting opportunity, you will play a crucial role in assisting members and third parties during times of need.**Job Summary:**The purpose of this role is to provide responsive and proactive claims management services for our members...
-
Environmental Stewardship Representative
4 weeks ago
Seventeen Mile Rocks, Queensland, Australia Tomra Full timeCompany OverviewTOMRA is a global leader in the development and manufacturing of reverse vending machines. Our mission is to make a sustainable future possible by pioneering innovative solutions for the collection and recycling of empty drink containers.Salary and BenefitsWe offer a competitive salary of $70,000 - $80,000 per annum, depending on experience....
-
Customer Relationship Manager Brisbane
3 weeks ago
Eight Mile Plains, Queensland, Australia Stowe Australia Full timeAbout Stowe AustraliaStowe Australia is a leading electrical and communications installation and service contractor with a strong reputation for performance, quality, and reliability. Established in 1910, the company has maintained its position as a top industry player through its commitment to customer satisfaction and prompt service.Job DescriptionWe are...
-
Senior Operations Coordinator
4 weeks ago
Eight Mile Plains, Queensland, Australia Cocoon Group Services Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Coordinator to join our team at Cocoon Group Services. As a key member of our operations department, you will be responsible for leading operational teams and ensuring services reflect customer needs and deliver agreed quality outcomes.The successful candidate will have a strong background in...
-
Service Delivery Director
4 weeks ago
Eight Mile Plains, Queensland, Australia Cocoon Group Services Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Director to join our team at Cocoon Group Services. As a key member of our management team, you will be responsible for leading operational teams and ensuring services reflect customer needs.The ideal candidate will have experience in service management, with a minimum of 3 years' experience in...
-
Senior IT Infrastructure Strategist
4 weeks ago
Eight Mile Plains, Queensland, Australia Max Solutions Full timeJob Title: Senior IT Infrastructure StrategistAbout the Opportunity:We are seeking a highly skilled Senior IT Infrastructure Strategist to join our team at Max Solutions. As a key member of our technology environment, you will play a pivotal role in shaping our infrastructure services and leading a skilled team to success.Key Responsibilities:Provide...
-
Strategic Business Development Manager
4 weeks ago
Eight Mile Plains, Queensland, Australia Multicap Full timeJob DescriptionWe are seeking an experienced Strategic Business Development Manager to play a key role in driving the strategic growth of our organisation.About the Role:As a Strategic Business Development Manager, you will oversee the entire tender process, ensuring that submissions are of the highest quality and aligned with organisational goals. You'll...
-
Tender Development Strategist
3 weeks ago
Eight Mile Plains, Queensland, Australia Multicap Full timeDrive Growth and Innovation as a Tender Development StrategistWe are seeking a seasoned professional to join our team as a Tender Development Strategist. This pivotal role requires strong project management, collaboration, and stakeholder engagement to ensure successful outcomes.About the Role:The Tender Development Strategist will oversee the entire tender...
-
Senior Asset Finance Business Developer
4 weeks ago
Eight Mile Plains, Queensland, Australia Shift Full timeJob OverviewAs a key member of the Shift team, you will be responsible for driving growth and developing relationships with large Asset Finance Broking firms. You will provide tailored asset finance solutions to meet their specific needs, supporting brokers in application support, business development, and credit qualification.ResponsibilitiesClient...