Operational Leadership Specialist

3 days ago


Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

Cocoon Group Services is a growing organisation that offers a competitive remuneration package with a performance-driven bonus and flexible work arrangements.

Estimated salary for this role in Queensland, Australia is $95,000 - $110,000 per annum.

About the Role

We are seeking an experienced Service Manager to lead our operational teams and ensure services reflect customer needs. As an Operational Leadership Specialist, you will be responsible for handling client queries, developing strategies for service delivery improvement, leading and educating client services staff, and maintaining business relationships with stakeholders.

The successful candidate will have at least 3 years of experience in NDIS Service Delivery, with expertise in rostering, time management, and stakeholder relationships. You will also have experience in ROC, Restrictive Practice, and high medical needs, as well as NDIS Compliance.

Main Responsibilities
  • Client Intake and Assessment: Facilitate the intake and assessment of new clients, develop support plans, and communicate objectives and strategies to staff.
  • Staff Management: Ensure coordination, guidance, and performance management of individual staff members, students, and volunteers.
  • Data and Records Management: Comply with legislative requirements, maintain accurate records, and provide reports as requested.
Requirements
  • STA, MTA, and SIL Experience
  • Service management experience
  • Min 3 years NDIS Service Delivery
  • In home and Community Participation coordination experience
  • Excellent Rostering and time management
  • To go above and beyond with quality services
  • Essential stakeholder relationships and communication skills
  • Experience in ROC, Restrictive Practice, and high medical needs
  • Experience in NDIS Compliance
What's in it for you?
  • Job stability and the chance to make a real impact
  • Growing organisation, with lots of internal opportunities for promotion
  • Competitive remuneration package with a performance-driven bonus and flexible work arrangements


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