Customer Experience Specialist
1 week ago
We are seeking a highly skilled IT Support Professional to join our team in South Brisbane. As an advanced services specialist, you will be responsible for providing Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems.
Key Responsibilities:- Provide diagnostic troubleshooting and incident resolution for users onsite and remote
- Escalate to 3rd party support / vendors where appropriate including warranty repair processing
- Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases
You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In this role, you will have the opportunity to work with cutting-edge technology and make a real impact on our clients' businesses.
The ideal candidate will have a strong understanding of LAN/WAN/Voice/Security technologies and demonstrable experience in one or more of these areas. You should also have knowledge of Microsoft Modern Device Management (Intune, M365), having previously supported end-users with desktop, laptop, tablet and mobile device issues.
About Us:At Logicalis Australia, we're not just changing the game—we're driving the future of technology. We're a dynamic team of 7,000+ innovators collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today's fast-paced tech landscape.
We offer a competitive salary package of $90,000 - $110,000 per annum, depending on experience, plus benefits that include equal paid parental leave, flexible working arrangements, and investment in your leadership and career through our Grow program.
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