Customer Experience Specialist

1 week ago


Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

We are seeking a highly skilled IT Support Professional to join our team in South Brisbane. As an advanced services specialist, you will be responsible for providing Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems.

Key Responsibilities:
  • Provide diagnostic troubleshooting and incident resolution for users onsite and remote
  • Escalate to 3rd party support / vendors where appropriate including warranty repair processing
  • Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases

You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In this role, you will have the opportunity to work with cutting-edge technology and make a real impact on our clients' businesses.

The ideal candidate will have a strong understanding of LAN/WAN/Voice/Security technologies and demonstrable experience in one or more of these areas. You should also have knowledge of Microsoft Modern Device Management (Intune, M365), having previously supported end-users with desktop, laptop, tablet and mobile device issues.

About Us:

At Logicalis Australia, we're not just changing the game—we're driving the future of technology. We're a dynamic team of 7,000+ innovators collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today's fast-paced tech landscape.

We offer a competitive salary package of $90,000 - $110,000 per annum, depending on experience, plus benefits that include equal paid parental leave, flexible working arrangements, and investment in your leadership and career through our Grow program.



  • Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    Job Title: Customer Experience Support SpecialistThe Customer Experience Support Specialist will provide technical support for all customer-facing technology issues and requests. The role will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.Key Responsibilities:Provide...


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Experience Technical Support Specialist to join our team in South Brisbane.As a key member of our support team, you will provide expert technical assistance to customers, ensuring their technology issues are resolved efficiently and effectively.


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

    We're offering a competitive salary of $95,000 - $115,000 per year for this exciting role.As a Customer Experience Solutions Specialist at Logicalis Australia Pty Ltd, you'll play a pivotal role in providing exceptional support to our customers. Your primary responsibility will be to ensure seamless technology experiences for end-users, tackling escalated...


  • Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About the RoleWe are seeking a skilled Technical Support Analyst to provide first-line technical support to internal and external customers, assisting them with hardware and software issues via phone, email, and in-person.This role is crucial for maintaining the efficiency and effectiveness of our IT services, ensuring high levels of customer satisfaction...


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

    Key ResponsibilitiesProvide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration.Elevate to 3rd party support / vendors where appropriate...


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    The Customer Experience Professional will be responsible for delivering exceptional support to customers in Brisbane, ensuring their technology issues and requests are resolved promptly and efficiently.As a key member of our team, you will provide Level 2 Desktop/Deskside Support services for end-user EUC equipment and systems, resolving incidents and...


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full time

    **Role Overview**Logicalis Australia Pty Ltd is seeking a skilled Customer Experience Solutions Expert to join our team. As a key member of our customer-facing support team, you will be responsible for providing top-notch technical assistance and support to our clients.**Responsibilities**Provide Level 2 desktop support services, resolving incidents and...


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    About the RoleWe are seeking a highly skilled Senior Client Experience Specialist to join our team in South Brisbane. This is a unique opportunity to make a tangible impact on our clients' success, driving transformation and scalability through cutting-edge technology solutions.Key ResponsibilitiesProvide Level 2 desktop support services for end-user...


  • Eight Mile Plains, Queensland, Australia Nutrien Ag Solutions Full time

    We are currently seeking a highly motivated Customer Service Liaison Specialist to join our stable and high-performing Customer Service team in Eight Mile Plains, QLD. About the opportunity: As a key member of our team, you will provide support to our broad network of Independent Customers. Key duties include:Ensuring prompt and accurate processing of...


  • Eight Mile Plains, Queensland, Australia Tabcorp Full time

    About the RoleWe are seeking a skilled Service Support Officer to join our team at Tabcorp's Eight Mile Plains Office.Key ResponsibilitiesReconnect gaming venues and machines to our networkDiagnose and rectify faults over the phoneCoordinate third-party support for field assistanceEnsure efficient call handling and outstanding customer...


  • Eight Mile Plains, Queensland, Australia Tabcorp Full time

    About UsTabcorp is a leading gambling entertainment company with a diverse team of over 3000 employees. We operate iconic brands such as TAB, Sky Racing, and MAX, and are committed to shaping the industry for the better.


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About UsRACQ is a leading provider of insurance, banking, and financial services in Queensland. Our commitment to delivering exceptional service to our members drives everything we do.As a Claims Management and Customer Service Specialist at RACQ, you will be part of a dynamic team that strives to provide outstanding customer experiences. Your primary...


  • Eight Mile Plains, Queensland, Australia Talentpath Full time

    RACQ is seeking a highly skilled Customer Service Representative to join their insurance team in Eight Mile Plains.This is a unique opportunity to contribute to the organisation's mission of helping Queenslanders during tough times, particularly during recent and upcoming floods and storms.The ideal candidate will possess excellent communication skills, be...


  • Eight Mile Plains, Queensland, Australia Nutrien Full time

    About the OpportunityNutrien Ag Solutions is seeking an experienced Customer Service Officer to join its stable and high-performing Customer Service team in Eight Mile Plains, QLD.The successful candidate will provide support to Nutrien Ag Solutions' broad network of Independent Customers, ensuring prompt and accurate processing of customer orders, handling...


  • Eight Mile Plains, Queensland, Australia Nutrien Full time

    Customer Service Officer Role at Nutrien Ag SolutionsAbout Us:Nutrien Ag Solutions is a leading agribusiness in Australia, dedicated to helping farmers grow their businesses sustainably and profitably.Your Opportunity:We are currently seeking an experienced Customer Service Officer to join our team in Eight Mile Plains, QLD. As a key member of our Customer...


  • Eight Mile Plains, Queensland, Australia Petra Grum Full time

    About Petra GrumWe are a dynamic team dedicated to making a positive impact in the lives of individuals and communities. Our collective passion lies in enhancing the lives of those living with disabilities and mental health challenges.


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About RACQRACQ is a leading provider of roadside assistance and emergency services in Queensland. With a commitment to delivering exceptional customer experiences, we are seeking a dedicated individual to join our team as a Roadside Assistance Specialist.


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at our South Brisbane office. This is an excellent opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences.As a Technical Support Specialist, you will provide Level 2 Desktop/Deskside Support services for all end-user...


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleAs a Highway Rescue Specialist with RACQ, you will play a vital role in providing exceptional roadside assistance to our members across Queensland. We are seeking a dedicated and enthusiastic individual to join our elite team of Patrol Officers.Key ResponsibilitiesApply mechanical expertise to diagnose and resolve complex issues...


  • Eight Mile Plains, Queensland, Australia Nutrien Full time

    Company OverviewNutrien Ag Solutions is a leading agribusiness in Australia, committed to making a positive impact on the lives of our customers and suppliers.