Technical Product Specialist

3 weeks ago


Sydney, New South Wales, Australia WiseTech Global Full time

At WiseTech Global, we're looking for a skilled Technical Product Specialist to join our Systems Components team. As a key member of our team, you'll work closely with our development team to build software systems that solve the global logistics industry's most challenging problems.

This role involves leveraging your software development, architecture, or technical product expertise to bridge the gap between technical specifics and business needs. You'll engage with customers and product teams to understand technical pain points and translate them into high-level design/solution documents.

Key responsibilities include:

  • Providing expert technical support to customer incidents and issues related to system components/architecture core teams
  • Collaborating with software development teams to design concrete solutions
  • Assisting in aligning the product roadmap with company priorities and managing/updating the product enhancements backlog
  • Participating in user acceptance testing (UAT) to validate the product meets functional objectives
  • Contributing to product documentation
  • Working closely with the Product Manager in setting up the product vision, roadmap, and strategy

Requirements for success in this role include:

  • Strong technical background of 4+ years working as a Software Developer, Technical Product Owner/Specialist, or Technical Business Analyst
  • Strong communication skills to bridge the gap between business needs and technical specifications
  • The ability to understand, analyze, and transform pain points into implementable solutions
  • Creative mindset to come up with solutions our customers didn't know were possible

At WiseTech Global, we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world's largest logistics companies. We're known for our vibrant, dynamic workplace where personal and professional fulfillment and company success go hand in hand.



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