Technical Customer Success Representative

2 weeks ago

Sydney, New South Wales, Australia Fenergo Full time
About Fenergo

Fenergo is a leading provider of Client Lifecycle Management (CLM) software solutions. As a company at the forefront of digital transformation in financial institutions, we empower our clients to deliver a faster, compliant, and digital customer experience.

We're seeking a Technical Account Manager to join our Global Support Team. The ideal candidate will be responsible for providing technical support to our clients' IT teams, helping to resolve complex production issues with our Fenergo application.

Responsibilities

  • Be the primary support contact for assigned clients
  • Troubleshoot technically complex issues and drive them through to resolution
  • Identify and reproduce customer-reported software defects and work with our internal development teams to resolve them
  • Keep customers updated on the progress of their support tickets
  • Build relationships with key business and IT stakeholders
  • Accurately document customer issues and identify problems
  • Become a subject matter expert in Fenergo products
  • Help customers achieve their business goals by providing proactive recommendations and best practices
  • Collaborate with Product, Professional Services, Customer Success, and the wider Support Team

Requirements

  • 5+ years' experience in Technical Support, Enterprise Architecture, Software Consulting, or Development
  • Bachelor's degree in Computer Science, Computer Engineering, or similar discipline
  • Strong analytical, problem-solving, and troubleshooting skills
  • High level of self-motivation and ability to multi-task
  • Experience in dealing with large, complex, distributed systems
  • Ability to communicate clearly and effectively with customers and internal teams
  • Leadership skills to inspire a team
  • Demonstrated customer focus and empathy
  • Ability to maintain self-control and objectivity in stressful situations

Benefits

  • Private healthcare cover
  • 23 days annual leave
  • 3 company days
  • Annual bonus opportunity
  • Work From Home set-up allowance
  • Opportunity to work with clients and colleagues on a global scale
  • Collaborative working environment
  • Extensive training programs
  • Opportunity to work on a cutting-edge Fintech Product

We're committed to creating a diverse and inclusive workplace where all employees are valued and respected. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement.

  • Senior Customer Success Technical Architect

    1 month ago

    Sydney, New South Wales, Australia Confluent, Inc Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Technical Architect to join our team at Confluent, Inc. As a key member of our customer success team, you will be responsible for ensuring the successful adoption and utilization of our Confluent Platform by our enterprise customers.Key ResponsibilitiesChampion and advocate for our...

  • Senior Customer Success Technical Architect

    4 weeks ago

    Sydney, New South Wales, Australia Confluent, Inc Full time

    Join Confluent, Inc. as a Senior Customer Success Technical Architect and be the technical champion for our enterprise customers. In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that resources are leveraged...

  • Customer Success Professional

    1 month ago

    Sydney, New South Wales, Australia Mimecast Full time

    About the RoleMimecast is seeking a highly skilled Customer Success Manager to join our dynamic team. As a key member of our organization, you will be responsible for representing our customers within the business, interfacing with all departments to ensure customer satisfaction.Key ResponsibilitiesDevelop and execute customer success strategies to drive...

  • Customer Success Professional

    1 month ago

    Sydney, New South Wales, Australia Mimecast Full time

    About the RoleMimecast is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for representing our customers within the business, interfacing with all departments to ensure customer satisfaction.Key ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Customer Success Professional

    4 weeks ago

    Sydney, New South Wales, Australia Mimecast Full time

    About the RoleMimecast is seeking a highly skilled Customer Success Manager to join our dynamic team. As a key member of our organization, you will be responsible for representing the customer within the business, interfacing with all departments to ensure customer satisfaction.Key ResponsibilitiesDevelop and execute defined customer success strategies to...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityAre you passionate about delivering exceptional customer experiences?We are seeking a skilled Customer Service Representative to join our team at TempNet. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer success team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless customer experience.Key...

  • Senior Customer Success Technical Architect

    4 weeks ago

    Sydney, New South Wales, Australia Confluent, Inc Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Technical Architect to join our team at Confluent, Inc. As a key member of our customer success team, you will be responsible for ensuring the successful adoption and utilization of our Confluent Platform by our enterprise customers.Key ResponsibilitiesChampion and advocate for our...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityTempNet is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and satisfactory manner.Key Responsibilities:Regularly...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative Opportunity TempNet is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and satisfactory manner. Key Responsibilities:Regularly...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityThis is a fantastic opportunity to join TempNet as a Customer Service Representative, providing exceptional customer service to our clients and customers. As a key member of our team, you will be responsible for regularly communicating with customers to understand their needs and address their...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Interactive Full time

    At Interactive, we are seeking a skilled Customer Service Representative - Technical Support to join our team and provide exceptional support to our customers.About the Role:Provide Level 1 technical support to customers via our Service Desk processes and procedures.Capture essential information and ensure cases are escalated to the relevant Engineer or...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityAre you looking to make a difference in the lives of others?At TempNet, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a fantastic opportunity to work with a successful and established business that provides outstanding quality...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Mimecast Full time

    At Mimecast, we're looking for a Customer Success Strategist to play a key role in shaping the future of cyber resilience. As a strategic partner, you'll be responsible for representing the customer within the business, interfacing with all departments to ensure customer delight. Your expertise, dedication, and passion will make an impactful difference, not...

  • Technical Sales Representative

    4 weeks ago

    Sydney, New South Wales, Australia Australia Wide Engineering Recruitment Full time

    About Australia Wide Engineering RecruitmentWe are seeking a skilled Technical Sales Representative to join our team. As a Technical Sales Representative, you will be responsible for promoting our company's products in a professional and timely manner. Your key responsibilities will include:Promoting our products to existing and new customersManaging...

  • Customer Service Representative

    2 months ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Success Representative OpportunityFantastic opportunity to work locally in Warriewood with a successful and established business with a reputation for providing outstanding quality.Responsibilities:Regularly communicate with customers to understand their needs and address their concerns.Proactively seek customer feedback to improve products and...

  • Customer Success Representative

    2 weeks ago

    Sydney, New South Wales, Australia Spotify Full time

    Customer Success Manager Role DescriptionAs a key member of our Spotify Sales team, you will build and maintain strong relationships with our clients to deliver best-in-class customer service. This role involves acting as the primary point of contact for our advertiser and agency partners, fielding requests and questions, and communicating directly with...

  • Customer Success Expert

    2 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the Role:As a Customer Success Manager at Duck Creek Technologies, you will be responsible for managing and developing multiple medium/large OnDemand and OnPrem accounts. This role requires a high performer who is SaaS revenue focused, with excellent customer service and organizational skills.Key Responsibilities:* Manage 3+ medium/large OnDemand or...

  • Customer Success Representative

    3 weeks ago

    Sydney, New South Wales, Australia Spotify Full time

    This is a Customer Success Manager role with Spotify, one of the leading companies in the digital media industry. The company is continuing to grow rapidly, and this is the chance to join right as the business takes off.We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the...

  • Senior Customer Success Manager/Customer Success Director

    4 weeks ago

    Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global leader in the financial services and software industry, providing innovative solutions to organizations worldwide. We are seeking a highly motivated and experienced Customer Success Manager to join our team.Key Responsibilities:Develop and execute customer success plans to drive business growth and retention.Collaborate with...