Customer Success Advocate

5 days ago

Sydney, New South Wales, Australia TempNet Full time

About TempNet

TempNet is a successful and established business with a reputation for providing outstanding quality in the healthcare technology sector.

We are seeking a skilled Customer Success Representative to join our team in Warriewood, offering a fantastic opportunity to work locally and contribute to facilitating effective customer engagement, improving customer satisfaction, and assisting to improve healthcare access to those in remote and disadvantaged areas.

Salary: $70,000 - $90,000 per annum (dependent on experience)

Job Description

The Customer Success Representative will be responsible for providing exceptional customer service to clients, answering queries, and resolving customer enquiries in a timely manner. The ideal candidate will have a strong customer-focus with excellent communication skills, both written and spoken.

Key Responsibilities:

  • Regularly communicate with customers to understand their needs and address their concerns.
  • Proactively seek customer feedback to improve products and services.
  • Conduct product training sessions and provide technical support to customers to ensure they can use of products and services effectively.
  • Input, update, and maintain customer data in HubSpot. Generate reports to track customer engagement and satisfaction.
  • Assist in identifying potential sales opportunities for upselling or cross-selling products or services and communicate them to the Customer Success Manager.
  • Collaborate with the Sales Director and the rest of the Customer Success Team to ensure a smooth customer journey from onboarding to post-sales support.

Skills and Competencies:

  • Excellent interpersonal and communication skills. A customer-centric mindset and a willingness to go the extra mile to ensure customer satisfaction.
  • Ability to understand and explain technical aspects of products and services.
  • Experience with medical or telehealth technology is a plus.
  • Proficiency in the use of HubSpot or similar CRM for managing customer data and generating reports.
  • Ability to work effectively with a team, sharing information and supporting colleagues to achieve team goals.
  • Ability to address customer concerns and resolve issues in a timely and satisfactory manner.
  • The ability to form relationships using skills such as active listening, patience and empathy is key to building customer relationships.
  • Ability to identify and communicate potential sales opportunities.
  • A knowledge of HubSpot or similar database

  • Customer Success Advocate

    1 month ago

    Sydney, New South Wales, Australia KPMGau Full time

    Customer Success RoleWe're seeking a Customer Success Associate to join our team at KPMG Origins. As a key member of our customer success team, you'll play a pivotal role in supporting our customers' experience and business development functions. Your initial focus will be on users of our resource recovery solution, enhancing their experience through...

  • Customer Success Advocate

    3 weeks ago

    Sydney, New South Wales, Australia CreditorWatch Full time

    About This RoleWe are seeking a dedicated and customer-focused Customer Success Advocate to join our growing Customer Experience team at CreditorWatch. In this role, you will play a vital part in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesClient Onboarding - Assist new clients in setting up and optimising their...

  • Client Success Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company OverviewWe are Quandoo GmbH, a leading provider of innovative solutions for the restaurant industry.Job DescriptionThis is a unique opportunity to join our team as a Client Success Advocate and make a meaningful impact on the success of our partner restaurants.You will be responsible for providing exceptional support to our partners, understanding...

  • Property Success Advocate

    5 days ago

    Sydney, New South Wales, Australia REA Group Full time

    About UsREA Group is a leading global digital business, specialising in property. We're driven by bold and ambitious goals to change the way the world experiences property.A Word About Our CultureWe thrive on high performance and care, with a purpose-driven culture that fosters innovation and collaboration.The Role of Property Success AdvocateWe're seeking a...

  • Customer Success Advocate

    4 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleThe Customer Success Consultant will play a critical role in driving adoption, retention, and advocacy for REA Group's customers. This position requires a strong understanding of customer needs and the ability to deliver tailored customer experiences that drive business outcomes.Key ResponsibilitiesDeliver REA Group's long-term customer success...

  • Customer Success Advocate

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Consultant to join our team at REA Group. As a key member of our Customer Group, you will play a vital role in ensuring our customers achieve their desired outcomes from our products and services.Key ResponsibilitiesDeliver tailored customer experiences to drive adoption, retention, and...

  • Customer Success Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    About the Role The Customer Success Manager at Reveal is a critical member of our Customer Success team, responsible for helping customers get the most value from our software platform. As a trusted partner to our clients, you will build strong relationships, understand customer objectives and challenges, and identify opportunities to drive product...

  • Customer Success Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Diligent Full time

    About UsDiligent is a global leader in modern governance, empowering leaders with technology, insights, and connections to drive greater impact and accountability.We are passionate, smart, and creative people who want to make the world a more sustainable, equitable, and better place. Our world-changing idea is to empower leaders with the tools they need to...

  • Customer Success Advocate

    4 weeks ago

    Sydney, New South Wales, Australia GovConnex Full time

    This is a Customer Success Support role with GovConnex, a leading company in Australia. The team is dynamic and growing rapidly, offering a chance to join at the start of an exciting journey.**Key Responsibilities:**- Stay connected with customers during key moments, such as renewals and business reviews.- Master GovConnex's platform and new products to...

  • Customer Success Advocate

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Role OverviewAs a Customer Success Manager at PayPal, you will play a critical role in driving the growth and success of our merchants, from Small to Medium Businesses to Large Enterprises. You will be responsible for proactively managing key client relationships, from the Small to Medium Business landscape as well as the Large Enterprise space. Your focus...

  • Customer Experience Advocate

    5 days ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Standards Australia, the peak standards development organisation in Australia, is embarking on a transformational growth stage.We are seeking a Customer Experience Advocate to join our team and contribute to delivering an exceptional customer experience for our customers.This role will focus on ensuring that all customer interactions, whether through phone...

  • Senior Customer Advocate

    3 days ago

    Sydney, New South Wales, Australia People's Choice Full time

    About the RoleWe are seeking a highly skilled Senior Customer Advocate to join our National Contact Centre team. In this exciting opportunity, you will have the chance to take your career to the next level and make a real difference in the lives of our customers.As a Senior Customer Advocate, you will be empowered to have meaningful conversations with our...

  • Customer Service Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    Role OverviewImpel Management is seeking a talented Customer Service Advocate to join our team. As a key member of our customer care team, you will play a vital role in delivering exceptional service to our valued members.About the RoleThis is an exciting opportunity for a skilled professional to join our dynamic team and make a real impact in the lives of...

  • Customer Success Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Ofload Full time

    About Ofload and our missionAt Ofload, we're a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're a community of mission-driven professionals dedicated to eliminating waste in road freight.Every day, you'll...

  • Customer Support Advocate

    6 days ago

    Sydney, New South Wales, Australia Spaceship Full time

    We're seeking a highly skilled Customer Support Advocate to join our team at Spaceship. In this role, you will be responsible for providing exceptional customer experiences, resolving issues efficiently, and driving customer satisfaction.As a Customer Support Advocate, you will be the primary point of contact for our customers, handling inquiries via email,...

  • Customer Experience Advocate

    2 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    Ignite is seeking a Customer Experience Advocate to join our team.As a Customer Experience Advocate, you will play a key role in delivering high-quality customer service and guiding customers through the claims process from start to finish.The ideal candidate will have experience in call centre or claims and possess excellent interpersonal, customer care...

  • Customer Support Advocate

    3 weeks ago

    Sydney, New South Wales, Australia New Horizons Full time

    About the RoleWe are seeking an experienced and compassionate Customer Support Advocate to join our team at New Horizons. In this rewarding role, you will provide exceptional person-centered support to our customers and empower them to achieve their identified goals and improve their well-being.

  • Customer Advocate

    4 days ago

    Sydney, New South Wales, Australia Northcott Full time

    We are seeking a highly skilled Customer Advocate to join our team in Albury, Murrumbidgee Region. This is a full-time Max Term contract until 31st March 2025.In this role, you will be the central point of contact for Northcott customers, using your interpersonal skills to build and maintain strong relationships with them.Your key responsibilities will...

  • Customer Experience Advocate

    1 week ago

    Sydney, New South Wales, Australia month contract Full time

    About the RoleWe are seeking a highly motivated Customer Experience Advocate to join our team in Sydney. As a key member of our Safer Gaming team, you will play a pivotal role in promoting responsible gambling practices and supporting our valued guests.Company OverviewThe Star Entertainment Group is a publicly listed company on the ASX, dedicated to creating...

  • Customer Experience Advocate

    13 hours ago

    Sydney, New South Wales, Australia Kincare Full time

    About the RoleWe are seeking a skilled Customer Experience Advocate to join our team at Kincare.This key role is responsible for delivering exceptional customer experiences by adopting a solution-focused approach. The successful candidate will be able to effectively respond to changing customer needs by reviewing care plans, updating service activities, and...