Front Office Manager

4 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

Lead the way in exceptional customer service

The Assistant Front Office Manager is a pivotal role in delivering outstanding guest experiences at The Star Brisbane. Reporting to the Front Office Manager, you will inspire your team to surpass guest expectations by delivering excellent service. Your focus is on improving customer service and supporting the Front Office Manager in achieving success while nurturing the team and their growth.

Key Responsibilities

  • Lead the Front Office team with professionalism ensuring efficiencies
  • Manage guest inquiries and concerns diplomatically and empathetically
  • Demonstrate our commitment to service excellence through the delivery of The Star values
  • Foster and showcase a positive collaborative relationship across all departments
  • Ensure guest and financial records are accurately maintained
  • Cultivate a positive and exciting environment where flawless delivery of product excellence and service are paramount

Requirements

  • Previous experience in hotel management
  • Experience in Opera PMS will be advantageous
  • Diploma or degree in hospitality management
  • Strong organisation and time management skills

About The Star Brisbane

The $ billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners. When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.


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