Front Office Supervisor

1 month ago


Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

Crystalbrook Collection Hotels is seeking a skilled Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front desk. Your primary focus will be on providing personalized service to our guests, while also maintaining a high level of efficiency and productivity. Key responsibilities include:

* Collaborating with guests to drive satisfaction across all outlets
* Fostering a culture of innovation and breaking the norm
* Supervising and developing front office team members
* Overseeing the daily operation of the front desk
* Greeting and assisting guests
* Ensuring on-job department training is part of the everyday
* Positively communicating and coordinating with all departments

Requirements:

* Previous experience in a hotel front desk
* Ability to work across a 7 day, 24hr roster
* Proficient in the use of Opera PMS

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. At Crystalbrook Collection Hotels, we value our people and offer a dynamic and entrepreneurial environment where you can grow and develop your skills. We are Collaborators, who believe that everyone matters and that we can achieve great things together. Join us and be part of our Positive Rebellion.



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