Front Office Manager Leader

1 month ago


Brisbane, Queensland, Australia MERCURE Full time

Lead Front Office Team Member

Mercure is seeking a highly motivated and experienced Front Office Manager Leader to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front office.

About the Role:

  • We are offering an attractive salary in the range of $85,000 - $110,000 per annum, depending on experience.
  • You will be required to support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
  • Your duties and responsibilities will include but are not limited to:
  1. Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Mercure's standards.
  2. Ensure the smooth and efficient running of the Hotel's operations in the absence of the General Manager or Senior Managers with high level of customer service provided at all times.
  3. Lead by example when attending to guest requests.
  4. Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
  5. Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
  6. Assist with the preparation of rosters and timesheets in line with the Award requirements.
  7. Be a support to all areas of the Hotel, helping and guidance in peak times to eliminate potential issues.
  8. Take responsibility for the health and safety of all Hotel visitors, guests, and team members.

About You:

  • Diploma in Hospitality or Business Management (preferred)
  • Minimum of 2-3 years relevant experience in the Hotel/Hospitality industry
  • Strong working knowledge of Microsoft suite and Opera
  • Holds a valid QLD Responsible Service of Alcohol (RSA) certificate
  • Flexible availability to work a 7-day rotating roster, including weekends and public holidays
  • Strong written and verbal communication skills with the ability to actively resolve problems and challenges
  • Full working rights in Australia

Benefits:

  • We offer a competitive salary package and opportunities for career advancement
  • A fun and dynamic work environment with a team-oriented culture
  • Access to Accor's Academy for training and development
  • Flexible work arrangements to support work-life balance
  • Incredible benefits including discounted Food & Beverage + Accommodation worldwide

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