Front Office Manager Leader
7 days ago
Lead Front Office Team Member
Mercure is seeking a highly motivated and experienced Front Office Manager Leader to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front office.
About the Role:
- We are offering an attractive salary in the range of $85,000 - $110,000 per annum, depending on experience.
- You will be required to support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Your duties and responsibilities will include but are not limited to:
- Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Mercure's standards.
- Ensure the smooth and efficient running of the Hotel's operations in the absence of the General Manager or Senior Managers with high level of customer service provided at all times.
- Lead by example when attending to guest requests.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Hotel, helping and guidance in peak times to eliminate potential issues.
- Take responsibility for the health and safety of all Hotel visitors, guests, and team members.
About You:
- Diploma in Hospitality or Business Management (preferred)
- Minimum of 2-3 years relevant experience in the Hotel/Hospitality industry
- Strong working knowledge of Microsoft suite and Opera
- Holds a valid QLD Responsible Service of Alcohol (RSA) certificate
- Flexible availability to work a 7-day rotating roster, including weekends and public holidays
- Strong written and verbal communication skills with the ability to actively resolve problems and challenges
- Full working rights in Australia
Benefits:
- We offer a competitive salary package and opportunities for career advancement
- A fun and dynamic work environment with a team-oriented culture
- Access to Accor's Academy for training and development
- Flexible work arrangements to support work-life balance
- Incredible benefits including discounted Food & Beverage + Accommodation worldwide
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