Operations Manager
1 month ago
Company Overview:
Mantra Pandanas, a prominent waterfront hotel in Darwin's CBD, boasts an unparalleled location in Australia's Top End. This award-winning property features spacious rooms with harbour views, a stylish restaurant and bar, and a resort pool, making it a sought-after destination for both leisure and corporate guests.
About the Role:
We are seeking a highly motivated professional to join our dedicated Front Office Team as an Operations Manager - Front Office. The successful candidate will oversee the daily operations of the property, ensuring seamless guest experiences.
Key Responsibilities:
- Manage the daily operations of the front office, including supervising staff and handling guest complaints efficiently
- Provide exceptional customer service, delivering a genuine and personable experience for our guests
- Assist in roster preparation and utilise Excel on a daily basis
Requirements:
- A proven leader with excellent leadership skills and the ability to motivate the team
- Knowledge of Sihot PMS is advantageous, but not essential
- Previous experience in a Front Office hospitality role is required
About Us:
As part of Grupo Mantra, we offer a dynamic and supportive work environment that fosters growth and development. Our hotels are known for their exceptional service standards, and we're looking for like-minded individuals to join our team.
Compensation Package:
The salary for this position is approximately $85,000 per annum, reflecting the hotel's commitment to attracting and retaining top talent.
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