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Front Office Operations Manager

1 month ago

Brisbane, Queensland, Australia Accor Full time
About Us

Pullman & Mercure Brisbane King George Square is a premier hospitality destination, offering a unique blend of comfort and convenience in the heart of Brisbane CBD.

Job Description

We are seeking a highly skilled Front Office Operations Manager to join our dynamic team. As a key member of our operations team, you will be responsible for ensuring seamless front office operations, providing exceptional guest experiences, and driving business growth.

Main Responsibilities:

  • Operations Management: Assist with the management of all operational departments as required, ensuring smooth day-to-day operations and adherence to company standards.
  • Roster and Costing Management: Manage rosters, costings, and forecasting to optimize resources and drive business efficiency.
  • Guest Experience: Oversee the professional development of Guest Service Agents and Porters, ensuring strong succession planning and excellent guest satisfaction.
  • KPIs and Performance: Involve in and manage setting KPIs for Front Office and guest satisfaction, driving continuous improvement and excellence.

Requirements:

  • Experience and Qualifications: You must have experience in managing large teams, juggling multiple tasks, and handling complex operations. A Senior First Aid Certificate and an open manual driver's license are also essential.
  • Skills and Abilities: You should possess excellent communication and interpersonal skills, be able to work varied shifts, including weekends and public holidays, and have experience with Opera, Microsoft Word, and Outlook.

What We Offer:

  • Career Development: We provide opportunities for career growth and development, helping you achieve your goals and aspirations.
  • Competitive Salary: Our estimated annual salary for this position is around $85,000 - $105,000 AUD, depending on experience and qualifications.
  • Benefits and Perks: Enjoy hotel discounts worldwide, a supportive and collaborative work environment, and access to Accor's team benefits, including global discounts on accommodation and food and beverage.
About Accor

Accor is a global leader in hospitality, welcoming you as you are and offering limitless possibilities for career growth and development. Join us and discover a world of opportunities.