Assistant Front Office Manager

2 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

Unlock Your Potential as a Front Office Team Lead

The Star Brisbane is seeking an experienced Front Office Team Lead to join our team. As a key member of our Front Office team, you will be responsible for leading by example, providing exceptional customer service, and ensuring seamless operations.

Key Responsibilities:

  • Lead the Front Office team with professionalism and expertise
  • Manage guest inquiries and concerns with diplomacy and empathy
  • Demonstrate our commitment to service excellence through the delivery of The Star values
  • Foster a positive and collaborative relationship across all departments
  • Ensure accurate maintenance of guest and financial records

Requirements:

  • Previous experience in hotel management
  • Experience in Opera PMS is advantageous
  • Diploma or degree in hospitality management
  • Strong organisation and time management skills

About You:

You will be an experienced hotel professional with a proven track record of leading and developing teams. You will be passionate about delivering exceptional guest experiences and have a collaborative mindset. You will be critical in shaping the success of our hotel operations at The Star Brisbane.

What We Offer:

  • Complimentary buffet meal on every shift
  • Discounted parking available in the city
  • 30% Discounts across award-winning restaurants and accommodation
  • An organisation that values diversity, teamwork, and being your best self
  • Supportive leadership team
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer
  • Mental Health and Wellbeing services
  • Endless career growth and opportunities to learn and develop your career


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