Assistant Front Office Manager
2 weeks ago
Unlock Your Potential as a Front Office Team Lead
The Star Brisbane is seeking an experienced Front Office Team Lead to join our team. As a key member of our Front Office team, you will be responsible for leading by example, providing exceptional customer service, and ensuring seamless operations.
Key Responsibilities:
- Lead the Front Office team with professionalism and expertise
- Manage guest inquiries and concerns with diplomacy and empathy
- Demonstrate our commitment to service excellence through the delivery of The Star values
- Foster a positive and collaborative relationship across all departments
- Ensure accurate maintenance of guest and financial records
Requirements:
- Previous experience in hotel management
- Experience in Opera PMS is advantageous
- Diploma or degree in hospitality management
- Strong organisation and time management skills
About You:
You will be an experienced hotel professional with a proven track record of leading and developing teams. You will be passionate about delivering exceptional guest experiences and have a collaborative mindset. You will be critical in shaping the success of our hotel operations at The Star Brisbane.
What We Offer:
- Complimentary buffet meal on every shift
- Discounted parking available in the city
- 30% Discounts across award-winning restaurants and accommodation
- An organisation that values diversity, teamwork, and being your best self
- Supportive leadership team
- Paid Parental leave from Day 1, Secondary Carer's leave also on offer
- Mental Health and Wellbeing services
- Endless career growth and opportunities to learn and develop your career
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