Front Office Operations Manager
2 weeks ago
At Novotel Brisbane South Bank, we are seeking an experienced Front Office professional to join our team as Duty Manager. This is a full-time opportunity to manage the Front Office operations, ensuring the smooth day-to-day running of the hotel and maintaining our reputation as a market leader in individualised customer-focused service.
The successful candidate will be responsible for ensuring the hotel meets or exceeds its key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling. They will also be responsible for the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function while maintaining customer focus.
We are looking for a candidate with proven prior experience in a Front Office leadership capacity, strong leadership and communication skills, and the ability to think critically and find solutions with a guest-focused approach. The ideal candidate will also have a strong understanding of Brisbane, particularly South Brisbane, and be able to recommend attractions and activities.
As a member of our team, you will have the opportunity to develop your skills and expertise, work in a fun and friendly environment, and enjoy a range of benefits including an employee benefit card and learning programs through our Learn Your Way Academie.
Our commitment to Diversity & Inclusion is at the heart of everything we do, and we welcome applications from diverse candidates. If you require an adjustment to be made during the recruitment process, please let us know.
At Novotel, we are passionate about delivering exceptional guest experiences and creating memorable moments for our guests. If you share our passion and are looking for a challenging and rewarding role, we encourage you to apply.
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Front Office Manager
4 days ago
South Brisbane, Queensland, Australia Novotel Full timeRole OverviewWe are seeking an experienced Front Office professional to join our team as a Duty Manager on a full-time basis at Novotel Brisbane South Bank.The successful candidate will be responsible for managing the Front Office operations, ensuring smooth day-to-day hotel operations, maintaining our reputation as a market leader in individualized...
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Duty Manager
2 weeks ago
South Brisbane, Queensland, Australia Novotel Full timeJob DescriptionWe are seeking an experienced Front Office professional to join our team as Duty Manager on a full-time basis. Reporting to our Front Office Manager, the successful candidate will be responsible for managing the Front Office operations across reception, guest relations, reservations, and telephones during their shift.Key...
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Front Office Operations Manager
4 weeks ago
Brisbane, Queensland, Australia AccorHotel Full time{"title": "Front Office Operations Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at AccorHotel. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front office, providing exceptional customer service, and...
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Front Office Operations Manager
4 weeks ago
Brisbane, Queensland, Australia AccorHotel Full time{"title": "Front Office Operations Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at AccorHotel. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front office, providing exceptional customer service, and...
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Front Office Operations Manager
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Assistant / Duty Manager Front OfficeCompany Description:At Novotel Brisbane South Bank, we pride ourselves on delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we're looking for a talented individual to join our Front Office team as Assistant Manager / Duty Manager.Job...
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Front Office Operations Manager
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Assistant / Duty Manager Front OfficeAt Novotel Brisbane South Bank, we're passionate about delivering exceptional guest experiences. As an Assistant / Duty Manager Front Office, you'll play a key role in ensuring our hotel's Front Office operations run smoothly and efficiently.Key Responsibilities:Manage the Front Office operations, including...
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Front Office Operations Manager
4 weeks ago
Brisbane, Queensland, Australia AccorHotel Full time{"title": "Front Office Operations Manager", "subtitle": "Join our team and take on a challenging role in the heart of the hotel", "content": "We are seeking a highly motivated and experienced Front Office Operations Manager to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for managing the day-to-day...
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Front Office Operations Manager
4 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Assistant / Duty Manager Front OfficeCompany Description:At Novotel Brisbane South Bank, we pride ourselves on delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we're looking for a talented individual to join our Front Office team as Assistant Manager / Duty Manager.Job...
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Front Office Operations Manager
3 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Assistant / Duty Manager Front OfficeCompany Description:At Novotel Brisbane South Bank, we pride ourselves on delivering exceptional hospitality experiences that leave a lasting impression on our guests. As a key member of our Front Office team, you will play a vital role in ensuring our guests feel welcome and valued.Job Summary:We are seeking...
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Front Office Operations Manager
6 days ago
Brisbane, Queensland, Australia NOVOTEL Full timeHotel Guest Experience CoordinatorThe Duty Manager is responsible for ensuring the smooth day-to-day running of the hotel, maintaining our reputation as a market leader in individualised customer-focused service in the hotel locality. This includes ensuring the hotel meets or exceeds its key performance indicators (KPIs) related to RPS, NPS, Loyalty, and...
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Front Office Ambassador
4 days ago
South Brisbane, Queensland, Australia Novotel Full timeAt Novotel Brisbane South Bank, we are seeking a highly skilled and motivated Front Office All Rounder to join our team.As a Front Office All Rounder, you will be responsible for providing exceptional guest service, maintaining accurate guest and hotel accounts, and promoting hotel facilities to enhance guest stays.Key Responsibilities:Provide prompt and...
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Front Office Supervisor
2 months ago
Brisbane, Queensland, Australia Grupo Mantra Full timeAbout the Role:We are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at Grupo Mantra. As a key member of our Front Office team, you will be responsible for delivering an exceptional guest experience and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the Front Office team to provide...
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Assistant Front Office Manager
2 weeks ago
Brisbane, Queensland, Australia Echo Entertainment Group Full timeUnlock Your Potential as a Front Office Team LeadThe Star Brisbane is seeking an experienced Front Office Team Lead to join our team. As a key member of our Front Office team, you will be responsible for leading by example, providing exceptional customer service, and ensuring seamless operations.Key Responsibilities:Lead the Front Office team with...
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Duty Manager
3 weeks ago
Brisbane, Queensland, Australia Accor Full timeJob Title: Duty ManagerAccor is seeking a highly skilled Duty Manager to join our team at The Sebel Brisbane.Job Summary:The successful candidate will be responsible for leading and supervising the day-to-day Front Office operations, ensuring a high level of guest service at all times. This includes handling guest concerns, reacting quickly to guarantee...
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Front Office Manager
3 weeks ago
Brisbane, Queensland, Australia Echo Entertainment Group Full timeLead the way in exceptional customer serviceThe Assistant Front Office Manager is a pivotal role in delivering outstanding guest experiences at The Star Brisbane. Reporting to the Front Office Manager, you will inspire your team to surpass guest expectations by delivering excellent service. Your focus is on improving customer service and supporting the Front...
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Front Office Supervisor
1 month ago
Brisbane, Queensland, Australia Grupo Mantra Full timeFront Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver an exceptional guest experience.Key Responsibilities:Assist in leading the Front Office Team...
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Front Office Supervisor
1 month ago
Brisbane, Queensland, Australia Grupo Mantra Full timeFront Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver an exceptional guest experience.Key Responsibilities:Assist in leading the Front Office Team...
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Front Office Team Member
6 days ago
South Brisbane, Queensland, Australia Novotel Full timeJob Description:We are seeking a highly skilled and motivated Front Office All Rounder to join our Front Office team at Novotel Brisbane South Bank.Key Responsibilities:Deliver exceptional guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.Maintain accurate and up-to-date records of guest and hotel...
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Front Office Supervisor
3 weeks ago
Brisbane, Queensland, Australia Grupo Mantra Full timeFront Office/Housekeeping SupervisorWe are seeking a highly motivated and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach.Key Responsibilities:Assist in leading the Front Office Team to deliver an exceptional service experienceSupervise the Housekeeping department on Housekeeping Managers' days off, including...
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Front Office Ambassador
2 weeks ago
Brisbane, Queensland, Australia IBIS STYLES Full timeJob Title: Front Office All RounderJob Summary: We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations across our hotel.Key Responsibilities:Guest Check-in and...