Senior Front Office Manager

3 weeks ago

Brisbane, Queensland, Australia Grupo Mantra Full time

Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest resorts in Cairns, with a mixture of corporate and leisure guests. It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here cultivate so well.

We are seeking a motivated professional with a passion for service to lead our Front Office Team as a Front Office Manager.

Key Responsibilities:

  • Lead the Front Office Team to deliver an incomparable service experience
  • Drive guest service initiatives throughout a diverse Front Office Team
  • Empower them to always go the extra mile for our guests
  • Coach and mentor Guest Service Agents to grow their career, whilst capitalising on networking and learning opportunities for your own career growth and development

Requirements:

  • A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
  • Someone with a genuine personable service style that always blows our guests away
  • Someone with experience in Office Management in a similar role is ideal
  • A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

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