Reservations Coordinator

1 week ago


Cairns City, Queensland, Australia Hilton Hotels Full time

Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Hilton Hotels. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is nothing short of exceptional.

Key Responsibilities

  • Respond to guest inquiries and reservations in a timely and professional manner
  • Offer personalized service and recommendations to guests to enhance their stay
  • Work closely with other hotel departments to ensure seamless guest experiences
  • Maintain accurate and up-to-date records of guest reservations and communications
  • Provide exceptional customer service and resolve any guest complaints or issues in a professional and courteous manner

Requirements

  • High school diploma or equivalent required; tertiary qualifications preferred
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Intermediate computer proficiency and experience with hotel reservation systems

What We Offer

Hilton Hotels is a leading global hospitality company that offers a range of benefits and opportunities to our team members. As a Reservations Agent with Hilton, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and enjoy a range of benefits and rewards.



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