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Guest Service Agent

3 months ago

Cairns City, Australia PULLMAN Full time

Company Description

Join our team at Pullman Cairns International, a premier hotel in the heart of Cairns City. With breathtaking waterfront and mountain views from 324 elegantly appointed rooms, tropical pools, a rejuvenating wellness spa, and 2700 sqm of versatile event facilities, we offer guests unparalleled luxury and adaptability for relaxation, business, or adventure.

As part of the prestigious Accor Group, we are committed to delivering exceptional guest experiences and maintaining the highest standards of service. We are seeking an enthusiastic Guest Service Agent to help us create unforgettable moments for our guests.

Job Description

In your role, you will make our guests feel at home from arrival to departure through thoughtful, personable, and sincere hospitality. You'll manage requests with a smile, ensure accurate reservations and accounts, and contribute to maximizing occupancy and revenue. Additionally, you'll efficiently handle phone calls, coordinate transportation and luggage services, recommend local attractions, and assist with portering duties as needed.

You will be empowered to build meaningful connections with our guests and set the standard for exceptional service. If you're passionate about delivering outstanding hospitality, join our vibrant team at Pullman Cairns International.

Qualifications

  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collaboratively as part of a team
  • Strong computer skills, with experience in Opera Cloud being highly beneficial
  • Available to work within a rotating roster, including weekends, holidays and occasional nights

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.