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Group Reservations Coordinator

2 months ago

Cairns City, Queensland, Australia NOVOTEL Full time

About the Role:

We are seeking a highly skilled and organized Group Reservations Agent to join our team at NOVOTEL. As a key member of our Front Office team, you will be responsible for handling group reservations, managing inventory, and providing exceptional customer service to our guests.

Key Responsibilities:

  • Process group reservations in a timely and efficient manner
  • Manage inventory and ensure accurate tracking of room availability
  • Provide exceptional customer service to guests, responding to inquiries and resolving issues promptly
  • Collaborate with hotel stakeholders to ensure seamless group experiences
  • Prepare and distribute group information, reports, and other essential documents

Requirements:

  • Minimum of 1-2 years of experience in a Front Office or Reservations role
  • Proficiency with Microsoft Office and Opera Cloud is highly advantageous
  • Demonstrated service orientation with exceptional attention to detail
  • Proven ability to work independently, take initiative, and thrive in a dynamic environment
  • Excellent verbal and written communication skills
  • Flexibility to work a variety of shifts, including weekends and public holidays

Why Work for NOVOTEL?

As a leading hospitality company, NOVOTEL offers a dynamic and supportive work environment, with opportunities for career growth and development. Our team members enjoy a range of benefits, including access to global accommodation and F&B discounts, as well as a sophisticated modern training platform.