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Reservations Coordinator

2 months ago

Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

About Mantra Pandanas

Mantra Pandanas is a modern and chic hotel located in the heart of Darwin city. Our property offers a range of stylish rooms, studio spaces, and apartments, as well as conferencing and event facilities, dining experiences, and recreational activities for our guests to enjoy.

Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for managing guest inquiries, reservations, and room allocations to ensure a seamless and enjoyable experience for our guests.

Key Responsibilities

  • Guest Communication
    • Respond to guest inquiries and requests in a timely and professional manner
    • Provide accurate information on room availability, rates, and special offers
  • Reservation Management
    • Manage reservations made via various channels, including phone, email, and online platforms
    • Allocate rooms based on guest preferences, availability, and business demands
  • Room Assignments
    • Ensure accurate and efficient room assignments to meet guest expectations
  • Payment and Billing
    • Process payments and verify billing details for accuracy
  • Guest Satisfaction
    • Offer personalized service and suggestions to enhance the guest experience
    • Resolve guest complaints or issues related to reservations, billing, or room assignments

Requirements

  • Customer Service
    • Excellent communication and interpersonal skills
  • Industry Experience
    • Previous experience in a similar role in the hospitality industry is preferred
  • Technical Skills
    • Proficiency in using reservation and property management systems is a plus
  • Problem-Solving
    • Ability to remain calm under pressure and resolve issues efficiently

Accor Benefits

  • ALL Heartist Membership
    • Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts
    • Available on a range of accommodation, services, and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program
    • Earn status & reward points on your worldwide stays
  • Learn Your Way
    • Support your career development with access to Accor's industry-leading training platforms
  • Build Your Network
    • With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities
    • We are a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career