Group Reservations Coordinator
1 week ago
Job Summary
We are seeking a highly skilled Group Reservations Agent to join our team at Novotel Cairns Oasis Resort. As a Group Reservations Agent, you will be responsible for expertly managing group bookings and creating an exceptional guest experience.
Key Responsibilities
- Expertly handle group inquiries and process reservations promptly
- Manage payments and inventory with precision
- Deliver efficient, friendly, and professional service, embodying Accor's values and Heartist Principles
- Prepare group information, brief hotel stakeholders, and produce essential reports
- Communicate effectively across departments to ensure seamless operations
Requirements
- Minimum of 1-2 years of experience in a Front Office or Reservations role
- Proficiency with Microsoft Office and Opera Cloud is highly advantageous
- Demonstrated service orientation with exceptional attention to detail
- Proven ability to work independently, take initiative, and thrive in a dynamic environment
- Excellent verbal and written communication skills
- Flexibility to work a variety of shifts, including weekends and public holidays
Why Work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, offering endless career development opportunities.
Benefits
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry-focused training
- Recognition of service anniversaries and Accor Tenure Milestones
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