Group Reservations Coordinator

1 week ago


Cairns City, Queensland, Australia Novotel Full time

Job Summary

We are seeking a highly skilled Group Reservations Agent to join our team at Novotel Cairns Oasis Resort. As a Group Reservations Agent, you will be responsible for expertly managing group bookings and creating an exceptional guest experience.

Key Responsibilities

  • Expertly handle group inquiries and process reservations promptly
  • Manage payments and inventory with precision
  • Deliver efficient, friendly, and professional service, embodying Accor's values and Heartist Principles
  • Prepare group information, brief hotel stakeholders, and produce essential reports
  • Communicate effectively across departments to ensure seamless operations

Requirements

  • Minimum of 1-2 years of experience in a Front Office or Reservations role
  • Proficiency with Microsoft Office and Opera Cloud is highly advantageous
  • Demonstrated service orientation with exceptional attention to detail
  • Proven ability to work independently, take initiative, and thrive in a dynamic environment
  • Excellent verbal and written communication skills
  • Flexibility to work a variety of shifts, including weekends and public holidays

Why Work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, offering endless career development opportunities.

Benefits

  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry-focused training
  • Recognition of service anniversaries and Accor Tenure Milestones


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