Customer Experience Champion
1 month ago
About the Role
We’re seeking an experienced Senior Service Designer to champion our customer-led culture at Bupa Asia Pacific. As a key member of our team, you’ll help build a customer-first approach through the pragmatic application of Human Centred Design methods.
Your Key Responsibilities
You’ll design end-to-end customer experiences, delivering key insights and recommendations that align with our customer strategy. You’ll work closely with stakeholders to inform, scope, and craft bespoke approaches using a rich toolkit of methods and frameworks.
How You’ll Make a Difference
You’ll champion the customer by representing Customer Experience and Design in various forums, advocating for a pragmatic customer-led culture. You’ll lead the design process, managing multiple projects and delivering on timelines. You’ll also conduct and coordinate change with key stakeholders, encouraging alignment through co-creation and collaboration.
What We Offer
We offer a welcoming and inclusive work environment, where you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally, with a healthy work/life balance and leadership support. Our employees can access a range of benefits, including health insurance discounts and volunteering options.
What You Need
You’ll need to be an experienced Senior Service Designer with a proven track record of working within medium-large enterprise organisations implementing Human Centred Design. Excellent stakeholder management skills are essential, including selling/influencing stakeholders on the value of customer-led decision making and delivery.
About Bupa Asia Pacific
Bupa is an international healthcare group committed to helping people live longer, healthier, happier lives. We operate in Australia, New Zealand, and Hong Kong, supporting over 6.5 million customers through a range of health and care services. We believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.
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