Customer Experience Champion

1 month ago


Melbourne, Victoria, Australia Dental Corporation Full time

About the Role

We’re seeking an experienced Senior Service Designer to champion our customer-led culture at Bupa Asia Pacific. As a key member of our team, you’ll help build a customer-first approach through the pragmatic application of Human Centred Design methods.

Your Key Responsibilities

You’ll design end-to-end customer experiences, delivering key insights and recommendations that align with our customer strategy. You’ll work closely with stakeholders to inform, scope, and craft bespoke approaches using a rich toolkit of methods and frameworks.

How You’ll Make a Difference

You’ll champion the customer by representing Customer Experience and Design in various forums, advocating for a pragmatic customer-led culture. You’ll lead the design process, managing multiple projects and delivering on timelines. You’ll also conduct and coordinate change with key stakeholders, encouraging alignment through co-creation and collaboration.

What We Offer

We offer a welcoming and inclusive work environment, where you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally, with a healthy work/life balance and leadership support. Our employees can access a range of benefits, including health insurance discounts and volunteering options.

What You Need

You’ll need to be an experienced Senior Service Designer with a proven track record of working within medium-large enterprise organisations implementing Human Centred Design. Excellent stakeholder management skills are essential, including selling/influencing stakeholders on the value of customer-led decision making and delivery.

About Bupa Asia Pacific

Bupa is an international healthcare group committed to helping people live longer, healthier, happier lives. We operate in Australia, New Zealand, and Hong Kong, supporting over 6.5 million customers through a range of health and care services. We believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.


  • Sales Team Member

    4 weeks ago


    Melbourne, Victoria, Australia CHAMPION Full time

    About Us At CHAMPION, we pride ourselves on creating the fabric of a better life for our People and Planet. Our purpose is at the heart of everything we do, and we believe that everyone should have equal access to opportunities. The Role We are seeking an enthusiastic Sales Team Member to join our team at our Champion Moorabbin Outlet. This is a casual...


  • Melbourne, Victoria, Australia Savers Australia Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Assistant at Savers Australia. Reporting to the Retail Sales Managers, you will be responsible for delivering exceptional customer service and ensuring a meaningful experience for our customers and donors.A typical day might involve:Ensuring the...


  • Melbourne, Victoria, Australia Alinta Energy Full time

    We are seeking an experienced Customer Advocate to join our team at Alinta Energy in Melbourne.This is a full-time permanent role that requires effective communication, problem-solving, and conflict resolution skills. The ideal candidate will have experience in a customer advocacy or compliance role and be able to identify and manage risks related to...


  • Melbourne, Victoria, Australia CHAMPION Full time

    Be part of a dynamic team at Champion, where you can grow your career and make a difference in the lives of our customers.About the RoleWe are seeking an enthusiastic Casual Retail Sales Associate to join our team at our Champion Moorabbin Outlet.This is a casiol role — ability to work weekends, weekdays, and peak trade times (such as public holidays and...

  • Sales Ambassador

    4 weeks ago


    Melbourne, Victoria, Australia CHAMPION Full time

    About the Role">We are seeking a dynamic and enthusiastic Casual Sales Assistant to join our team at Champion Moorabbin Outlet.This is a casual role requiring flexibility to work weekends, weekdays, and peak trade times, including public holidays and sale periods.">">Provide exceptional customer service through meaningful interactions with our Champion...

  • Sales Team Leader

    1 month ago


    Melbourne, Victoria, Australia CHAMPION Full time

    About UsSince 1919, Champion has made breakthrough innovations in athletic apparel for men, women and kids. We cater to every active lifestyle where sports is not just about winning but how you play and feel doing it.A Little About Our CultureWe pride ourselves on a supportive and inclusive culture, as well as our commitment to creating good impact on our...


  • Melbourne, Victoria, Australia Xplor Full time

    Job Overview",", With Xplor, we believe that every conversation is an opportunity to enrich our customers' experiences. As a Contact Support Advisor, you will be part of our Global Operations team in Melbourne, working closely with the Contact Support Team Leader to resolve escalated or exceptional queries on first contact.",", About the Role",", We are...


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. At Bendigo Bank, you can be bold and take calculated risks, knowing you have the backing of your team and leaders.This is a full-time, 12-month contract position located at our Community Bank Lang Lang branch.You'll be working as the face of...


  • Melbourne, Victoria, Australia Darebin City Council Full time

    We are seeking a seasoned Customer Experience Lead to join our team at Darebin City Council, located in Melbourne's northern suburbs. This is an exciting opportunity to contribute to the development and implementation of customer-centric strategies that drive excellence in service delivery.About the RoleThe Customer Experience Lead will be responsible for...


  • Melbourne, Victoria, Australia Adidas Full time

    Job Overview:We are seeking a highly motivated and experienced Sales and Customer Loyalty Champion to join our team at the Spencer Outlet Centre in Melbourne CBD. As a key member of our store operations, you will play a vital role in driving sales growth, enhancing customer loyalty, and delivering exceptional retail experiences.About the Role:You will be...

  • Secondhand Champion

    4 weeks ago


    Melbourne, Victoria, Australia Savers Australia Full time

    About Savers AustraliaWe're a global reuse champion with a big heart and a passion for making an impact.As a CDC Ambassador, you'll be part of a team that's dedicated to championing reuse and reducing waste.Your day will be filled with excitement as you greet donors, handle donations, educate customers, and share the Savers story.You'll work closely with...

  • Thrift Store Champion

    4 weeks ago


    Melbourne, Victoria, Australia Savers Australia Full time

    About the RoleAt Savers Australia, we're seeking a highly motivated and customer-focused individual to join our team as a Thrift Store Champion. This exciting opportunity involves working closely with our not-for-profit partners to champion reuse and create a positive impact in our community.Key Responsibilities:Greeting donors and thanking them for their...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...


  • Melbourne, Victoria, Australia Woolworths Group Full time

    Company Overview">Dan Murphy's is a leading retail business within the Woolworths Group, committed to creating unforgettable moments for our customers.">Estimated Salary: $70,000 - $90,000 per year">Our company culture is built on values of inclusivity, diversity, and passion for delivering exceptional customer experiences. We're serious about having a good...

  • Thrift Store Champion

    4 weeks ago


    Melbourne, Victoria, Australia Savers Australia Full time

    About Savers AustraliaWe're a global reuse champion with a humble thrift shop beginning.Our purpose is to Champion Reuse, making a real impact every day.About the RoleAs a CDC Ambassador at our Footscray store, you'll accept donations from our not-for-profit partners.Greet and thank donors for their treasuresHandle all donations with care and respectEducate...

  • Thrift Store Champion

    4 weeks ago


    Melbourne, Victoria, Australia Savers Australia Full time

    About UsSavers Australia is a global reuse champion with a mission to Champion Reuse. We pride ourselves on providing an exceptional experience for our valued customers and donors.The RoleWe are seeking a dedicated individual to join our team as a CDC Ambassador at our Footscray store. As a key member of our team, you will be responsible for accepting...


  • Melbourne, Victoria, Australia Probe Operations Pty Ltd Full time

    Job DescriptionWe are seeking a skilled Customer Service Champion to join our team at Probe Operations Pty Ltd. Based in the Melbourne CBD, this role offers a permanent full-time position with a 38-hour weekly schedule.Key ResponsibilitiesTo provide exceptional customer service and support to clients via phone, email, or other communication channelsTo...


  • Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...


  • Melbourne, Victoria, Australia Woolworths Group Full time

    About the Role">This exciting opportunity is for a highly skilled Master Baker to join our team at Woolworths Group. As a key member of our bakery team, you will be responsible for delivering high-quality baked goods that exceed customer expectations.">What You'll Do">You will work closely with our experienced baking team to produce a wide range of bread,...

  • Thrift Store Champion

    4 weeks ago


    Melbourne, Victoria, Australia Savers Australia Full time

    About Savers AustraliaWe're a global reuse champion with a big little company that makes an impact in real ways, every day.**Job Title:** Thrift Store ChampionSalary:$60,000 - $80,000 per annum (part-time)About the Role:You'll be responsible for accepting donations on behalf of our not-for-profit partners. You'll wow our donors with your gratitude and help...