Brisbane Accommodation Sales Associate

3 weeks ago

Spring Hill, Queensland, Australia Accor Full time
Unlock Your Potential as a Reservations Agent at Mercure Brisbane Spring Hill

We are seeking an exceptional Reservations Agent to join our dynamic team at Mercure Brisbane Spring Hill. As a key member of our Front Office, you will play a vital role in delivering unparalleled guest experiences and exceeding our high standards.

About the Role

This is an exciting opportunity for a highly organised and customer-focused individual to join our team. The successful candidate will be responsible for:

  • Reservations Management: Efficiently process and manage hotel room reservations, ensuring accuracy and attention to detail. Provide excellent communication with guests regarding room availability, rates, and amenities.
  • Guest Services: Deliver personalised assistance to guests before, during, and after their stay, addressing special requests and VIP arrangements. Maintain clear and effective communication with guests via phone, email, and in-person interactions.
  • Communication: Collaborate with the Front Office and other departments to ensure seamless guest experiences. Provide information about hotel facilities, services, and local attractions.
  • Administration: Maintain accurate records of guest interactions and transactions. Prepare reports on reservations, occupancy, and guest feedback.
What We're Looking For

We require someone with:

  • Previous experience in hotel reservations or a similar customer service role.
  • Excellent communication skills, both verbal and written.
  • Familiarity with hotel reservation systems and software (Resaweb, Opera Cloud).
  • Strong attention to detail and organisational abilities.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Customer-focused with a commitment to providing exceptional service.
Benefits

We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience, plus a range of benefits including:

  • A comprehensive training program.
  • A supportive and collaborative team environment.
  • Ongoing opportunities for professional growth and development.
About Accor

Accor is a global leader in the hospitality industry, offering a unique culture that values diversity, inclusion, and employee well-being. We believe in empowering our employees to grow and succeed in their careers, and we offer a range of benefits and programs to support this goal.

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