Customer Service Ambassador
4 weeks ago
A leading hospitality brand, Accor operates over 5400 hotels across 110 countries. We strive to provide exceptional experiences for our guests and foster a positive work environment for our employees.
Salary
The estimated annual salary for this position is $45,000-$60,000 depending on location and experience.
Job Description
We are seeking an enthusiastic Guest Service Agent to join our team at Mercure Brisbane Spring Hill. As a key member of our Front Office staff, you will be responsible for providing warm and welcoming service to our guests. Your primary duties will include:
- Welcoming and checking in/out guests with a personalized touch
- Assisting guests with hotel facilities and answering queries in a helpful and informative manner
- Efficiently handling guest requests and resolving issues promptly
- Maintaining a clean and organized Front Desk area
Required Skills and Qualifications
To succeed in this role, you will need:
- Relevant work experience in the hospitality/service industry, preferably in hotels
- Prior experience working with Opera/Opera Cloud and MS Office Suite is desired
- Excellent organizational, written, and verbal communication skills with a strong focus on customer service
- Strong interpersonal and problem-solving abilities
- Flexible availability to work mornings, nights, weekends, and public holidays
Benefits
We offer a range of benefits to support your career growth and well-being, including:
- Access to our Accor Academy for learning and development opportunities
- Flexibility to balance work and life commitments
- Incredible Accor Heartist Benefits, including discounted food and beverage and accommodation worldwide
- Accor's refer-a-friend bonus and parental leave scheme
- Employee Assistance Program for mental health and wellbeing support
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