Multi-Skilled Hotel Ambassador

2 days ago


Spring Hill, Queensland, Australia Mercure Full time

Seeking a motivated and enthusiastic individual to join our team as an Overnight Hotel All Rounder at Mercure Brisbane Spring Hill.

About Us

Mercure Hotels pride themselves on offering high-quality standards with a true take on locality. From the moment guests arrive, they are immersed in a locally inspired atmosphere, with everything from decorative design to local food and beverage discoveries rooted in the unique features of each destination.

Job Overview

This role offers a unique opportunity to work across different departments, taking on varied tasks and responsibilities. As an Overnight Hotel All Rounder, you will be responsible for maintaining and cleaning public areas, preparing and delivering meals/snacks, and providing exceptional service to guests.

Responsibilities

  • Maintain cleanliness and organisation of public areas
  • Prepare and deliver ordered meals/snacks
  • Provide professional and friendly service to guests
  • Ensure security policy and procedures are maintained and adhered to

Requirements

  • Strong ability to provide exceptional service and handle guest inquiries with professionalism and positive attitude
  • Effective problem-solving skills and ability to multi-task
  • Familiarity with hotel management software (i.e., Opera)
  • Knowledge of food safety and hygiene practices
  • Hold a valid QLD RSA certificate or willingness to obtain one
  • Flexible availability to work overnight shifts including weekends with minimal supervision

What We Offer

We offer a competitive salary of AU$55,000 - AU$65,000 per annum, depending on experience, plus benefits such as access to our Accor Academy for learning and development opportunities, flexible work arrangements, and discounted Food & Beverage and Accommodation worldwide.



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