Indigenous Banking Specialist

7 days ago


Darwin, Northern Territory, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Indigenous Banking Specialist. In this role, you will be responsible for building and maintaining positive relationships with Indigenous customers and communities, ensuring they have access to our wide range of products and services.

Key Responsibilities

  • Deliver outstanding customer service to Indigenous customers, responding to their inquiries and resolving issues in a timely and effective manner.
  • Work closely with internal stakeholders to identify and address service gaps and improve our products and services for Indigenous customers.
  • Develop and maintain relationships with Indigenous communities and organizations, promoting our services and products and identifying opportunities for growth and development.
  • Conduct presentations and training sessions to educate internal stakeholders about Indigenous cultures and communities, and to promote our services and products.

About You

To be successful in this role, you will have a strong understanding of Australian Indigenous cultures and communities, and be able to communicate effectively with Indigenous customers and stakeholders. You will also have excellent customer service and communication skills, and be able to work collaboratively as part of a team.

Requirements

  • Highly developed written and verbal communication skills.
  • Demonstrated customer and community engagement skills.
  • Ability to work in collaboration with communities, stakeholders and other government and non-government agencies.
  • Strong customer service experience with excellent attention to detail.

What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional development and growth. As a member of our team, you will have access to a range of benefits, including training and development programs, flexible work arrangements, and a competitive salary and benefits package.



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