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Indigenous Banking Specialist

2 months ago


Darwin, Northern Territory, Australia Commonwealth Bank Full time
{"About the Role": "We are seeking a dedicated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team. As an ICAL Specialist, you will play a critical role in providing exceptional customer service to our remote Indigenous customers in Far North QLD and surrounding islands, NT, WA & far North SA.", "Key Responsibilities": "
\t* Build and maintain positive relationships with Indigenous customers and communities
\t* Ensure mob have access to the Bank's wide range of products and services
\t* Deliver outstanding customer service, answering questions about their banking and promoting self-service options
\t* Identify issues and service gaps, working with stakeholders to address these
\t* Conduct presentations and liaise with internal stakeholders across the Bank
\t* Build rapport quickly, taking customer enquiries from end to end
\t* Ensure communication and information to Aboriginal and Torres Strait Islander Peoples/communities is culturally appropriate and effective
\t* Collaborate with communities, stakeholders and other government and non-government agencies
\t* Provide strong customer service experience with excellent attention to detail
\t* Work in a hybrid environment, from home and a local Branch or Office
\t* Reside within an hour of a branch or local office
", "About You": "We are looking for an enthusiastic and determined individual who is passionate about building positive relationships with our Indigenous customers. You will have highly developed written and verbal communication skills, demonstrated customer and community engagement skills, and the ability to work in collaboration with communities, stakeholders and other government and non-government agencies. You will also have strong customer service experience with excellent attention to detail.", "What We Offer": "We are committed to supporting the career development of our employees and offer a range of benefits, including training and development opportunities, flexible working arrangements, and a competitive salary and benefits package.", "How to Apply": "If you are passionate about making a difference in the lives of Indigenous Australians and have the skills and experience we are looking for, please submit your application through our website.", "Note": "We are an equal opportunities employer and welcome applications from diverse candidates.", "Language": "English"}