Indigenous Business Development Manager
2 months ago
We are seeking an experienced Indigenous Business Manager to join our team at Westpac. As an Indigenous Business Manager, you will play a critical role in achieving our strategy of financial inclusion and wellbeing for Indigenous Customers.
Key Responsibilities- Business Development: Proactively build and manage a pipeline of new business with a particular focus on new to bank customers generated from internal and external referral partners.
- Community Engagement: Be an active member in the community, identifying and building relationships with external referral partners as well as Indigenous business influencers.
- Customer Advocacy: Support customer advocacy through effectively handling, escalating, and following up customer compliments, issues, and complaints, using judgement to resolve customer concerns on the spot.
- Collaboration: Collaborate with internal stakeholders to ensure all business needs of the customer have been addressed, this includes, but is not limited to trade finance, complex payment solutions, credit structuring.
- Customer Needs Reviews: Conduct customer needs reviews to provide business solutions to new customers, including business lending, asset finance and other transactional needs.
We offer a supportive culture and a work environment that values diversity and flexibility – and champions inclusion. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
Requirements- Relevant experience across banking/business banking preferred.
- Understanding of the needs and opportunities for our Indigenous business customers, including challenges, trends, and the competitive and regulatory environment.
- Understanding of the market demographic, business / industries and their financial needs and opportunities.
- Strong commercial/business acumen, stakeholder engagement and excellent written and verbal communication skills.
- Ability to evaluate credit worthiness with a risk focus, undergoing a process of considering key risks and mitigants, structural considerations or covenants, repayment, pricing for risk and policy exceptions.
- Expertise in products & services that meet Business Banking customer needs including business and personal banking needs, transactional and deposit needs, lending and cash flow solutions, investment and protection needs.
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