Banking Support Specialist
7 days ago
Become part of the dynamic team at the Bank of Queensland as a Banking Support Specialist and embark on a rewarding career in customer service.
About the Role
We are seeking highly motivated and skilled customer service professionals to join our contact centre team in Melbourne. As a leading bank in Australia, BOQ offers a fun and challenging work environment with opportunities for growth and development.
The role involves delivering exceptional customer experiences through inbound calls, with comprehensive training provided to ensure your success. You'll need to be available during our operating hours: 8am – 8pm Mondays to Fridays and 9am – 5pm on Saturdays.
As a Banking Support Specialist, you will not require any prior experience in banking. We provide two weeks of classroom training, followed by on-the-job training where you'll take calls in a supportive environment.
About What We're Looking For
We're looking for individuals with excellent customer service skills, a positive attitude, and the ability to communicate effectively. Key skills include:
- Providing timely and efficient solutions to customer inquiries
- Maintaining a professional and courteous demeanor during interactions
- Communicating complex information in a clear and concise manner
About the Salary:
The estimated salary for this role is $58,000 per annum, depending on experience and qualifications.
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