Customer Banking Specialist Horsham Part Time Role

2 weeks ago


Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time
About This Opportunity

As a Customer Banking Specialist in our Horsham branch, you will be the public face of CommBank, delivering a seamless banking experience to more than 10 million personal and small business customers.

We've been serving our local communities for over 100 years, with market-leading products, services and technology. Our Retail Banking Services team is committed to making a positive impact on our customers' lives, and we're looking for someone to join us in this mission.

About You

We're interested in hearing from people who have experience in delivering exceptional customer service, ideally in financial services, retail or hospitality.

You'll need excellent communication skills, the ability to articulate financial terms in a clear way, and a genuine interest in building a career with CommBank.

As a Customer Banking Specialist, you'll work in a busy retail environment that's commercially driven, so you'll need to be able to adapt quickly and think on your feet.

Your Key Responsibilities
  • Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Educate and demonstrate our in-branch technology and digital banking options to customers.
  • Problem solve and provide effective solutions while championing our processes, procedures, driving our risk-adverse culture.
About the Role

This is a part-time role working 11 hours per week, with a rota that includes Wednesday mornings and Friday afternoons.

The salary for this role is estimated at around $65,000 - $80,000 per annum, depending on experience.

What We Offer

We offer a range of benefits, including access to extensive employee benefits & discounts, a thorough training program to kickstart your banking career, and the opportunity to be part of a collaborative and high-performing culture.

We're committed to providing a supportive and inclusive work environment, where everyone feels valued and empowered to succeed.



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